Three Ways to Maximize Your Contact Center
Over the years, hospital contact centers have greatly expanded the responsibilities of their traditional agents. Once charged solely with fielding calls and directing phone inquiries, today’s contact center staff serve as a multi-functioning communications hub which is mission critical for the operation of a hospital or healthcare facility. Contact center agents play vital roles in helping busy clinicians provide well-coordinated care.
Contact center agents are often expected to develop advanced skills in customer service, emergency dispatch, and messaging to support a multitude of organizational functions. They must not only be nimble enough to field, manage, and route a wide array of incoming calls, but also perform many diverse tasks.