By Pawan Toshniwal – The industry spent the better part of a decade trying to make the phone matter less. Portals, online booking, text-to-schedule links. Some of it helped. Most of it didn’t move the needle the way we all expected. Patient access was supposed to go digital, and in plenty of ways it did. The phone just never stopped ringing.
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By Douglas B. Vandergraph – Healthcare transformation programs rarely fail because leaders lack ambition. They fail because the distance between strategy and execution is filled with dependencies that nobody fully owns.
By Amy Oliver – A rural hospital leader told me recently that she had finally upgraded her whole hospital’s internet from 200 Mbps to 1 Gbps, and she was genuinely excited about it, because in rural health, those are the wins. I think about that every time someone talks about rolling out AI, telehealth, and cybersecurity in rural communities like it’s a simple switch to flip.
By Easton Hallock – Most behavioral health EHR demos follow the same script: a clean intake, a polished note, a claim that drops with one click. The workflows that decide whether a program gets paid rarely make it on screen, because they only appear when real patients move between levels of care, payers and clinicians.
By Anxhela Ngjela – A patient can generate a new blood pressure reading on Tuesday afternoon, receive an emergency department discharge notification on Wednesday morning, and still have no scheduled interaction with the care team until Friday. In a remote care program, those events should not simply wait for the next planned touchpoint.
By Ben Reinberg – The next generation of healthcare real estate winners won’t simply own the best locations. They’ll own the buildings that can carry the digital infrastructure modern medicine runs on. As outpatient care keeps expanding, technology readiness is going to matter as much as tenant quality in deciding which assets perform over the long run.
By Ankur Malik – On paper, medical record indexing sounds simple. A clinical document comes in. Someone identifies the patient, figures out what kind of document it is, and sends it to the right place in the chart. The rules can be written down. The team can be trained. The work should be repeatable.
By Keith Schmidt MD – Patient education has a distribution problem as well as a content problem. A practice may have a carefully written procedure handout, yet a patient cannot find it when a question arises. For healthcare leaders choosing digital tools, the useful starting point is the path from a question to a dependable answer, including what happens when the answer requires a clinician.
By Amy Oliver – One of the absolute best things about this industry is the people in it. During conference season, the number of people I get to reconnect with or meet for the first time multiplies fast, and learning from them brings me a kind of joy I really didn’t know a career could give me.