By Dafe Ofoh – Healthcare organizations often evaluate interoperability by asking whether data can move from one system to another. That is necessary, but it is not enough. A workflow is not complete when information arrives. It is complete when the right person can see the evidence, understand the current state, make the required decision, and hand the work forward with a traceable record.
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By Ubaid Pisuwala – SMART on FHIR pilots often pass sandbox testing, then fail in production. Here’s what token refresh, per-site approval, and scope handling actually require.
By Adam Z. Kawalek MD – It’s flu season in America. On a Tuesday morning, two workers are hit with the same virus. One is a salaried engineer at a tech start-up, and the other is a sorter in a fulfillment warehouse. Same illness, same city, same conservative management at home. The administrative difference, however, is profound and can cost one of them a paycheck and eventually a job.
By Sandra Johnson – There is a better way, one that allows systems to obtain new EHRs with more transparent financial impact. The System as a Service (SYaaS) solution offers a more predictable and manageable approach that delivers all the benefits of a modern EHR but without the enormous upfront costs and additional expenses that can add millions to the investment.
By Nargiza Noimann Zander – Digital mental health programs should be judged by whether they expand access and contribute to appropriate care. Engagement is part of that assessment, but it should never be asked to carry the full weight of clinical success.
By April Miller – Managing medical facilities requires coordinating finance, procurement and patient-facing operations across complex systems. Enterprise resource planning (ERP) platforms can centralize these functions and provide healthcare leaders with stronger operational visibility to control costs and allocate resources effectively.
By Khalid Sattar – Healthcare has spent decades optimizing care delivery. It has invested billions in clinical excellence, advanced diagnostics, modern facilities, digital records, and operational efficiency. Yet one of healthcare’s greatest challenges still occurs before care even begins. Patients struggle to access the system.
The math was simple and unforgiving: the company couldn’t scale to serve new clients without physically scaling its call center, and physically scaling a call center is slow, expensive, and hard to reverse. The question isn’t whether AI can handle provider calls, it’s how much capacity is sitting on the table until it does.
By Amy Oliver – I have always cared about healthcare access and equity. But recently it stopped being just a professional conviction and became something messier and more specific, the kind of care that comes from watching the system fail someone you love and not being able to do anything about the system, only about showing up.