Digital Health & Telemedicine

Optimizing the Patient Experience Throughout the Care Journey

By Ryne Natzke – As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure patients have clarity about every aspect of their care, including…

Making Better Business Decisions by Listening to Your Customers

By Amy Brown – We have evolved to support people who like to figure things out for themselves. We’ve got YouTube tutorials and the internet for everything else. Plenty of B2B companies offer their clients DIY options, through customer portals and more. But in the complex healthcare world, DIY often won’t suffice.