By Leani Drapiza – The future of healthcare is already here, and it starts with a digital front door. Even before the COVID-19 pandemic, patients wanted from their healthcare providers the same digital experience Amazon provides for shopping and Netflix provides for entertainment.

By Gopal Khanna MBA & Caren Ginsberg PhD – “Nothing about me, without me.” This adage—coined by a patient advocate in 1998—is the essence of patient-centered healthcare. It implies that every action in healthcare must be undertaken with the patient in mind, every decision made in consultation with the patient.

By Fred Lizza – Clinicians in healthcare settings typically have information coming at them from all directions, at all times, and often with little distinction as to the level of urgency. It makes for inefficiency and confusion for today’s busy doctor.

By Art Gross – The story narrative varies slightly from episode to episode, but the outcome is generally the same. Pay a fine, make a plan, regret not doing this all in the first place. This isn’t some soap opera or Netflix binge-worthy series; this is real life and the characters are the healthcare industry and Office for Civil Rights.