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The Art of Connection: Takeaways from CHIME

By Olivia Schlabach – CHIME’s annual Fall Forum was held at the scenic JW Marriot Desert Ridge Resort and Spa where participants came together for three days of networking, programming and education around some of the industry’s biggest challenges and opportunities.

Health IT Innovation

5 Key Strategies to Transform the Member Experience

By Rajesh Subramaniam – Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member experience. According to a J.D. Power study, overall member satisfaction with commercial health plans fell in 2023, driven primarily by reduced satisfaction with customer service.

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Payer Provider Data Sharing – A New World?

By Don Rucker, MD – Providers sharing data with payers has been anxiety-provoking and is often only as part of rework for appeals of denials of payment or prior authorization. Obviously, providers have been concerned that any data they give to payers would be used to lower their revenues from that payer.

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Healthcare Revenue Cycle and Finance

Digital Health & Telemedicine

Virtual Healthcare November 2023

We are seeking out the latest developments around virtual healthcare. News from Iris Telehealth, Caregility, Amazon Clinic, GNC, American Hospital Association, TytoCare, Amwell, 19Labs, Teladoc Health, Evernorth, MDLIIVE, DocVilla, FDA, InfoBionic, and more.

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Analytics & Population Health

Physician APM Participation Is Like Eating Cauliflower

By David Burda – APMs are reimbursement models that put providers at financial risk for the care that they provide to their patients. APMs take many forms. The AMA report covers four basic forms: pay-for-performance, capitation, bundled payments and shared shavings.

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Health IT Security Privacy and Compliance

Shading the Gray for Tracking

By Matt Fisher – The use of tracking technology in healthcare continues to garner a lot of attention. The issue first came to the fore in 2022 following an expose that discovered a large majority of hospitals and health systems across the country included Meta Pixel on their websites in numerous different places.

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