4 Reasons Why Patient Education Should Be A Priority
By Carlene Anteau RN – As providers continue to evolve away from fee-for-service healthcare and towards a value-based care system, patient education is becoming more important than ever.
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Learning While Caring: Advancing Patient-Centered Care for People with Multiple Chronic Conditions
By Arlene Bierman MD & Gopal Khanna – The primary aim of the health system is to care for people, their families, and communities using the best available evidence to attain the best achievable health outcomes. AHRQ has been at the forefront of these efforts over our now 20-year history.
Patient Experience 5-14-2019
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
Digital Health – Is it worth it? How to calculate ROI in Digital Health
By Juan Pablo Segura – The results are in. A 2019 PEGA survey asked 2,000 U.S. consumers how they felt about recent trends in healthcare, and the response was overwhelming — they want a personal touch, and they want it digital.
Are Healthcare Providers Lenders? The Patient Financing Debate
By Deirdre Ruttle – Trends in healthcare payments tell us patients owe more for healthcare services. However, the data also suggest many patients have trouble paying that responsibility.
Patient Experience 4-16-2019
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
Patient Experience 3-19-2019
How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
Revisiting Your Interactive Voice Response System
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
Financial Challenges Top Hospital CEOs’ Concerns for Fifteenth Consecutive Year
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.