Patient Experience 4-16-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

HIMSS19 Highlight
On this interview from our HIMSS Highlights, Juan Molina talks about how patient experience and connectivity are playing out in the ambulatory space. He also discusses the HIMSS theme this year, “Champions of Health Unite”, and how larger medical groups are using technology to accelerate the transformation to value-based care.

To Read:

Regional Hospital Leaders & Managers Gather for Benchworks Patient Experience Forum to Learn about New Tech Solutions at Union League
At Benchworks’ Patient Experience Forum, hospital executives and managers learned about new technologies, solutions and approaches to help healthcare organizations provide more convenient, efficient and consumer-friendly services and care that improves the patient experience.

How hospitals are addressing the rise in consumerism
Becker’s asked healthcare leaders to share how their organizations have responded to the rise of consumerism in the industry.

How Providers Are Leveraging Technology to Enhance the Patient Experience
HealthTech reports that optimizing patient satisfaction and care encounters continues to be a priority for healthcare providers in their technology deployment. New research conducted at HIMSS19 in Orlando, Fla., by Stoltenberg Consulting, for instance, finds that 42 percent of more than 100 health IT leaders surveyed called “updating technology to improve the patient experience” their primary goal in 2019.

In the News:

Experience Ecosystem Announced by The Beryl Institute to Guide Patient Experience Efforts
Continuing its commitment to expand the global field of patient experience, The Beryl Institute (@BerylInstitute) launches the Experience Ecosystem, an interconnected community of resources, organizations and solutions to guide healthcare teams in positively impacting the patient experience. Built around the Institute’s Experience Framework which reinforces the integrated nature of the healthcare experience by identifying eight strategic areas through which any experience endeavor should be framed, the ecosystem includes three levels. Check out the video below:

Special Discount for The Patient Experience Symposium
What’s the Fix #WTFix is proud to be a sponsor of the upcoming Patient Experience Forum, taking place in Boston from May 1-3, 2019, The conference has extended a discount for #WTFix’ers to attend. Simply use the code WTFix, and the cost conference registration will come down to $695. Register now!

Collaboration News:

Health iPASS and POS Professional Office Services Team Up to Help Medical Practices Collect Patient Balances
Health iPASS, a payments company helping healthcare providers collect patient responsibility, announced they are teaming up with Professional Office Services, Inc. (POS) to help medical practices across the country improve revenue cycle performance, lower the cost to collect, and improve the patient experience. The partnership provides medical practices with a full suite of services addressing the patient revenue cycle and combines Health iPASS software to collect patient responsibility up-front with POS Statement Processing and Online Bill Pay Services.

Carisk Partners with Valera Health to Enhance Personalized Patient Engagement, Advance Care Coordination
Carisk Partners (Carisk), a specialty risk transfer and care coordination company, and Valera Health, a digital health startup, have partnered to deliver an intuitive behavioral healthcare experience for patients. Valera Health leverages analytics and mobile tools that monitor, engage, and connect patients with care coordination teams. Carisk plans to utilize the Valera technology to provide its care coordination teams with tools to optimize care management.

HealthPay24® & Curae Partnership Empowers Patients with Readily Accessible, Personalized Payment Options
HealthPay24®, a SaaS provider of enterprise patient payment solutions, and Curae Finance, LLC, a provider of non-recourse patient financing solutions, announced a strategic partnership to satisfy nationwide patient demand for better financing options for their healthcare services.

New Products:

With New QuestionBuilder App AHRQ Takes Exciting Step Forward in Digital Healthcare
Gopal Khanna, Director of AHRQ, shares his perspective on how the AHRQ’s new QuestionBuilder app exemplifies the orhanization’s vision for harnessing technology and advancing digital healthcare in ways that improve the lives of patients.


Upcoming Events:

The Patient Experience Symposium
When: May 1-3, 2019
Where: The Joseph B. Martin Conference Center at Harvard Medical School, Boston, MA
Twitter: @patientexpsym
Hashtag: #PatExpSym
Register for this event.

The Patient Experience Symposium – The Patient Experience Symposium is a gathering of healthcare professionals, patient advocates, practitioners, educators, thought leaders, and patients who are transforming the patient experience, and changing the way people experience healthcare. Distinguished faculty provide insights as to what impact the patient experience has on both quality and economic improvements, what role leadership plays in creating the right culture for patient-centered care, and how to identify, evaluate and prioritize innovations that can quickly touch the lives of patients and practitioners.

2019 Patient Experience: Empathy + Innovation Summit
When: May 13-15, 2019
Where: Cleveland, OH
Twitter: @himss
Hashtag: #PESummit
Register for this event.

Patient Experience: Empathy + Innovation Summit – Cleveland Clinic and HIMSS are proud to announce an exciting new partnership around this annual summit. The Cleveland Clinic and HIMSS partnership will enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment. From the plenary stage and diverse workshops, to immersive experiences and networking opportunities, the world’s largest conference devoted to improving the patient experience convenes leading physicians, executives and caregivers to examine what patients and families want and how quality, safety, experience, design and tech can be reimagined to build the ideal patient and human experience.