Patient Experience

Making Better Business Decisions by Listening to Your Customers

By Amy Brown – We have evolved to support people who like to figure things out for themselves. We’ve got YouTube tutorials and the internet for everything else. Plenty of B2B companies offer their clients DIY options, through customer portals and more. But in the complex healthcare world, DIY often won’t suffice.

Healthcare IT’s Key Role in Patient Experience

By Bill Grana – Patient experience is increasingly top of mind for healthcare provider executives. AHRQ defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff.