Patient Experience


Enhancing the Post-Pandemic Patient Experience

By Clay Anderson – Healthcare has shifted over the past year due to the COVID-19 pandemic. Elective surgeries came to a halt, visitor restrictions were put in place, ‘telehealth’ became a familiar word in the patient’s lexicon, and the world’s view of healthcare and its workers changed.


How to Fix the EHR’s UX Problem

By Baha Zeidan – Numbers don’t lie; according to a recent Mayo Clinic Proceedings article, a cross-sectional survey of nearly 900 US physicians from all specialty disciplines assessed the useability of their EHRs using the System Usability Scale, and the mean SUS score was an appalling 45.9 out of 100.



Accelerating Progress in Patient Safety

By Jeffrey Brady MD MPH & David Meyers MD – Last March, during national Patient Safety Awareness Week 2020, the World Health Organization declared COVID-19 to be a pandemic. As we commemorate PSAW 2021—an annual event organized by our partners at the Institute for Healthcare Improvement — we celebrate the healthcare professionals who worked tirelessly this year to ensure the safety of patients.


6 Ways Technology Improves The Hospital Experience

By Vinati Kamani – Healthtech advancements have come a long way from being innovations in the healthcare space to becoming everyday realities. Technology has a direct impact on the experiences that patients and their caregivers have when interacting with hospitals and healthcare facilities.