By Ryne Natzke – As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure patients have clarity about every aspect of their care, including…
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By Amy Brown – We have evolved to support people who like to figure things out for themselves. We’ve got YouTube tutorials and the internet for everything else. Plenty of B2B companies offer their clients DIY options, through customer portals and more. But in the complex healthcare world, DIY often won’t suffice.
By Kathrine Williams & Anne Barton – Hospitals and healthcare systems are well acquainted with the rise in demand for an optimized and frictionless customer journey—from a patient’s first appointment call to automated reminders, wayfinding, and essential provider information.
By David Burda – I looked through this new survey of healthcare consumers by ZS Associates, the Evanston, Ill.-based management consulting firm. The survey results suggest that passive patients may be feeling their oats and becoming active healthcare consumers.
By Joy Avery – Virtual care swapped for in-person. Final goodbyes said over a choppy Zoom call. Sterility dialed to the max in nearly every healthcare interaction. In so many ways, and to the anguish of physicians and nurses on the frontlines, the COVID-19 pandemic drove so many of the gentle touches of humanity out of caregiving.
By Camille Cook – It is widely understood that health happens outside of the healthcare ecosystem, so why do we continue utilizing traditional clinical records, derived from a single source, for health outcomes analysis and predictions?
By Gunnar Esiason – I have cystic fibrosis (CF), a rare genetic condition that was historically known as a childhood disease. Today, CF is anything but that, and it’s due in large part to my community’s willingness to rally around clinical trial programs.
By Bill Grana – Patient experience is increasingly top of mind for healthcare provider executives. AHRQ defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff.
By Kamal Anand – The health IT research institution, KLAS, recently conducted a survey of patients to learn about their satisfaction with technology that allows them to digitally interact with the healthcare system. Data revealed the technology offered by their providers doesn’t always meet their expectations.