Patient Experience


Is Dignity a Healthcare Business Strategy?

By Irv H. Lichtenwald – It’s all about the patient. Well, unless that patient has been to particular hospitals for treatment and is having trouble paying the ensuing bills. Then it’s about the hospital and collections agents and wage garnishments and such.



Patient Experience 11-26-2019

How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.


Patient Experience 10-29-2019

How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.


Uber And Lyft Ride-Sharing Services Hitch Onto Medicaid

By Phil Galewitz – AZ Medicaid Director Jami Snyder heard many complaints about enrollees missing medical appointments because the transportation provided by the state didn’t show or came too late. So this summer she hatched a solution familiar to millions of Americans looking for an efficient ride: She turned to Uber and Lyft.


Patient Experience 10-1-2019

How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.


Patient Experience 9-3-2019

How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.