Patient Experience

Healthcare IT’s Key Role in Patient Experience

By Bill Grana – Patient experience is increasingly top of mind for healthcare provider executives. AHRQ defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff.

AHRQ Swings and Misses on New Patient Safety Report

By David Burda – As I’ve said before, healthcare providers know how to make patient care as safe as possible. They just lack the total commitment and the right financial incentives to do so. With that bias in mind, another report destined for an email or file folder is out on how to make care safer.