By Dr. Nick van Terheyden – If you’ve ever tried to see the Mona Lisa in person, you know the feeling: a shuffling mass of humanity, phones held aloft like ritual offerings, security guards barking orders, and a vague sense that whatever you’re looking at cannot possibly justify this level of chaos.
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By Gil Bashe – In today’s data-driven world of medicine, we often equate better care with better technology and better outcomes with advanced diagnostics. And yet, one truth remains: the most powerful force in healing is not found in a test result but in the presence of another human being who truly sees you.
By Evan Steele – Patient feedback is crucial for healthcare organizations to foster continuous improvement and ensure providers maintain high standards of care. Fortunately, satisfied patients can be motivated to express their opinions.
By Ryne Natzke – As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure patients have clarity about every aspect of their care, including…
By Amy Brown – We have evolved to support people who like to figure things out for themselves. We’ve got YouTube tutorials and the internet for everything else. Plenty of B2B companies offer their clients DIY options, through customer portals and more. But in the complex healthcare world, DIY often won’t suffice.
By Kathrine Williams & Anne Barton – Hospitals and healthcare systems are well acquainted with the rise in demand for an optimized and frictionless customer journey—from a patient’s first appointment call to automated reminders, wayfinding, and essential provider information.
By David Burda – I looked through this new survey of healthcare consumers by ZS Associates, the Evanston, Ill.-based management consulting firm. The survey results suggest that passive patients may be feeling their oats and becoming active healthcare consumers.
By Joy Avery – Virtual care swapped for in-person. Final goodbyes said over a choppy Zoom call. Sterility dialed to the max in nearly every healthcare interaction. In so many ways, and to the anguish of physicians and nurses on the frontlines, the COVID-19 pandemic drove so many of the gentle touches of humanity out of caregiving.
By Camille Cook – It is widely understood that health happens outside of the healthcare ecosystem, so why do we continue utilizing traditional clinical records, derived from a single source, for health outcomes analysis and predictions?