By David Burda – I looked through this new survey of healthcare consumers by ZS Associates, the Evanston, Ill.-based management consulting firm. The survey results suggest that passive patients may be feeling their oats and becoming active healthcare consumers.
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By Joy Avery – Virtual care swapped for in-person. Final goodbyes said over a choppy Zoom call. Sterility dialed to the max in nearly every healthcare interaction. In so many ways, and to the anguish of physicians and nurses on the frontlines, the COVID-19 pandemic drove so many of the gentle touches of humanity out of caregiving.
By Camille Cook – It is widely understood that health happens outside of the healthcare ecosystem, so why do we continue utilizing traditional clinical records, derived from a single source, for health outcomes analysis and predictions?
By Gunnar Esiason – I have cystic fibrosis (CF), a rare genetic condition that was historically known as a childhood disease. Today, CF is anything but that, and it’s due in large part to my community’s willingness to rally around clinical trial programs.
By Bill Grana – Patient experience is increasingly top of mind for healthcare provider executives. AHRQ defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff.
By Kamal Anand – The health IT research institution, KLAS, recently conducted a survey of patients to learn about their satisfaction with technology that allows them to digitally interact with the healthcare system. Data revealed the technology offered by their providers doesn’t always meet their expectations.
By Rand O’Leary – The pandemic has changed many things about our culture and daily life. Even with a likely shift to an endemic state and more “normal” days ahead, many things have changed in the past two years that will not change back to how they were.
By David Burda – I’ve never been much for company-sponsored surveys. They’re all self-serving, and they reach the same inevitable conclusion: our customers need or want what we’re selling, and you should, too.
By David Burda – As I’ve said before, healthcare providers know how to make patient care as safe as possible. They just lack the total commitment and the right financial incentives to do so. With that bias in mind, another report destined for an email or file folder is out on how to make care safer.