Patient Experience 3-19-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

HIMSS19 Highlight
In this interview from our HIMSS19 Highlights, Roberta Mullin talks to Randy Tomlin, CEO and Chairman of the Board for MobileSmith Health (@TheMobileSmith), about mobile apps that help patients engage and follow through with their healthcare.

To Read:

Manitowoc HFM: The meaningful difference of an exceptional patient experience
For Holy Family Memorial, providing an exceptional patient experience is their No. 1 priority. Accomplishing this pertains to achieving an ideal culture for employees, providers and volunteers, and having high quality service. Taken together, ideal culture and high-quality service are what deliver an exceptional patient experience.

What Can Healthcare Learn from Aviation to Improve the Patient Experience?
Sara Marberry, EDAC (@SaraMarberry), a healthcare design knowledge expert, compares airport gates to patient waiting rooms and discusses how to apply some of the concepts airports have implemented to healthcare facilities.

NRC Health’s 2019 Healthcare Consumer Trends Report
Few healthcare executives would be surprised to see that improving the patient experience has been called “the next frontier in health tech.” It’s a frontier they’ve been exploring for years. To thrive under these consumerist pressures, organizations must continuously innovate. They can never relent in the pursuit of a perfected patient experience, nor can they stop uncovering the data to drive their decision-making. These topics and more are addressed in NRC Health’s 2019 Healthcare Consumer Trends Report.

In the News:

Jellyfish Health Enters Partnership with Agency Ten22 for Health IT Media and Public Relations Services
Agency Ten22, a full-service, healthcare IT public relations and digital marketing services firm, announced it has been selected as the agency of record for Jellyfish Health (@jellyfishhealth), a provider of digital patient experience solutions. Agency Ten22 was tapped by Jellyfish Health to support the vendor’s lead-up to HIMSS 2019 and now offers ongoing service through media meetings, public relations interviews and top-tier thought leadership placements.

Regence BlueShield and Northwest Medical Specialties Partner on Value-Based Cancer Care
Regence’s innovative agreement with NWMS, providers of cancer care in western Washington, will ensure that NWMS’s (@nwmedicalspec) care for Regence members is incentivized based on patient satisfaction, patient experience and patient outcomes. Value-based care results in a team-based approach specifically designed to improve the quality, accessibility, and affordability of care to cancer patients.

University of Minnesota & Partners Develop Winning Concept to Improve Patient Participation in Healthcare
A multidisciplinary team from the University of Minnesota is giving patients a more interactive role when making decisions about their care through a new award-winning app. It’s called PRISM, which stands for PROMIS Reporting Insight System from Minnesota, and was developed by experts from the University of Minnesota Medical School, Institute for Health Informatics, Clinical and Translational Science Institute, and the Carlson School of Management, in partnership with Fairview Health Services, EMF Consulting, and Perk Motivation.

New Products:

Cedars-Sinai Taps Alexa for Smart Hospital Room Pilot
A pilot program underway in more than 100 patient rooms at Cedars-Sinai is allowing patients to use an Alexa-powered platform known as Aiva to interact hands-free with nurses and control their entertainment. Aiva is the world’s first patient-centered voice assistant platform for hospitals.

Upcoming Events:

InstaMed Healthcare Payments Summit
When: March 25 – 27, 2019
Where: Warwick Hotel, Philadelphia, PA
Event Hashtag: #HCPayments19
Twitter: @InstaMed

The InstaMed Healthcare Payments Summit – Join your peers at the only event that brings together providers, payers, healthcare IT systems and consumers in one place to share insights, learn from industry leaders and preview the latest in healthcare payments technology. Together, we can push beyond the boundaries of the status quo and transform the healthcare payments experience for everyone!

Patient Experience Conference 2019
When: April 3- 5, 2019
Where: Hyatt Regency Dallas • Dallas, Texas
Register for this event.

Patient Experience Conference – Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.

The Patient Experience Symposium
When: May 1-3, 2019
Where: The Joseph B. Martin Conference Center at Harvard Medical School, Boston, MA
Twitter: @patientexpsym
Hashtag: #PatExpSym
Register for this event.

The Patient Experience Symposium – The Patient Experience Symposium is a gathering of healthcare professionals, patient advocates, practitioners, educators, thought leaders, and patients who are transforming the patient experience, and changing the way people experience healthcare. Distinguished faculty provide insights as to what impact the patient experience has on both quality and economic improvements, what role leadership plays in creating the right culture for patient-centered care, and how to identify, evaluate and prioritize innovations that can quickly touch the lives of patients and practitioners.