Health Innovation

Improve Patient Satisfaction: 5 Things Healthcare Organizations Can Learn From Disney

By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?





EHRs: The Way it Should Be

By Donald M. Burt, MD – Some things in life are perfect as they are; you could not ask for more. Maybe it’s that idyllic vacation spot you return to time and again. Or a restaurant that never disappoints. Most things in life, however, could stand at least a little improvement.



Advice for Physicians in Training Seeking a Clinical Informatics Fellowship

By William Hersh, MD – Lately I have received requests for advice from physicians in training asking what they can do to make themselves more competitive for clinical informatics fellowship positions. In some sense these are similar to the emails I receive from established physicians asking about eligibility for the clinical informatics subspecialty here and now.