By Alex Tate – Communication has always been pivotal to the success of any business, any project and any pursuit. The effectiveness of communication within a team can alone decide the fate of the entire activity.Read More
By William Hyman – There has been much discussion of the technology aspects of physician/patient electronic communications. There has likewise been frequent mention of the possible value of increased patient engagement and how this value can be captured and enhanced.
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Sarianne Gruber – What process is used to communicate the medication a patient should be taking? How do you verify that they understand the instructions? Can a healthcare professional provide the most effective communication when educating the Congestive Heart Failure (CHF) patient on medication?