Bennett Lauber

EHR Usability: It is NOT A Training Issue

By Bennett Lauber – Many, many times in our usability evaluation and design career when a development team isn’t really interested in making enhancements to fix specific issues that we’ve identified, we’ve heard something like the phrase…

What is Human-centered Design?

By Bennett Lauber – Look, and feel the chair that you are sitting in right now. If you are sitting in a modern office chair it probably has adjustable arms, the height of the chair can be adjusted to match your height.

Usability is the Most Important “ility.”

By Bennett Lauber – The lack of usability of electronic health records (EHRs) and healthcare IT applications, in general, has been in the news again. We’ve heard time and time again that developers need to focus on “Stability,” “Reliability,” “Scalability” and “Interoperability” of systems.