Health Innovation

Patient Engagement Challenges Abide

By Joy Rios – This year, as you may already know, both hospitals and physician practices participating in Meaningful Use must offer patients a way to access their health records electronically. The patient electronic access objective specifically calls for providing patients the ability to view online, download, and transmit their health information. Those familiar with this objective often call it VDT for short.

Read More


Improve Patient Satisfaction: 5 Things Healthcare Organizations Can Learn From Disney

By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?





EHRs: The Way it Should Be

By Donald M. Burt, MD – Some things in life are perfect as they are; you could not ask for more. Maybe it’s that idyllic vacation spot you return to time and again. Or a restaurant that never disappoints. Most things in life, however, could stand at least a little improvement.