By Stephanie St. Thomas – One of the biggest new product announcements splashes of this year so far was Apple’s announcement of a new Personal Health Record (PHR) — called Apple Health Records — which would allow users to aggregate their existing patient-generated data…
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Any successful company recognizes the importance of customer touchpoints—those critical moments when a customer engages with someone in the organization. With the rise of consumerism, healthcare organizations are no different.
By Christian Kratsas – Today’s healthcare model requires that services be patient-centered. Additional challenges arise, though, when care needs to be coordinated among multiple providers. From 1999-2009, the number of primary care visits resulting in a referral increased by 159%.
New Medical Group Management Association (MGMA) data find that medical practices focus on patient experience and access as patients face more options in how their care is delivered.
By Jerry Ford – The Key to Improving Patient Experience, Enhancing Health Outcomes, and Reducing Cost. According to the CMS National Healthcare Expenditure Projections report, the US healthcare system is the most expensive in the world, making up 17% of the country’s GDP. Projections of 20% by 2020.
By David McCready – There is a growing interest among many hospitals to migrate toward alternative service delivery models referred to as “service lines.” The concept with clinical service lines is to shift the hospital’s care delivery model from the traditional specialty silos to a more horizontal organizational structure.
By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?
By Melissa Salm – Once hospital staff members and physicians became accustomed to EHR technology, they and their patients reaped the many benefits offered by switching from paper to digital health records.
Twitter Chatting about Patient Satisfaction By Joy Rios, Managing Partner at Practice TransformationTwitter: @askjoyrios A couple weeks ago, I had the pleasure of hosting my first Twitter chat…