patient satisfaction

Caring for the Clinician

By Jerry Ford – The Key to Improving Patient Experience, Enhancing Health Outcomes, and Reducing Cost. According to the CMS National Healthcare Expenditure Projections report, the US healthcare system is the most expensive in the world, making up 17% of the country’s GDP. Projections of 20% by 2020.

Improve Patient Satisfaction: 5 Things Healthcare Organizations Can Learn From Disney

By Justin Gressel – Disney and healthcare are worlds apart in their product offering and purpose. While healthcare is largely a utilitarian service offering (i.e., patients need a problem to be resolved), guests visit Disney parks seeking an exciting, carefree experience. Despite the obvious differences, success can be measured similarly; what kind of experience did the guest have?