By Jen McCormick and David Ostrowsky – Prior. Authorization. Lumped together, the two words have long been the bane of patients’ experience in navigating an often-byzantine healthcare system. Whether you’re a patient with diabetes waiting ever-so patiently for insulin or one suffering from multiple sclerosis and in dire need of…
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By Philip Wickline – For all of the technological advancements that have unfolded in healthcare over the past several years, one relic of the past still seems to sum up today’s patient experience. The clipboard. It’s a potent symbol of just how much responsibility and redundancy healthcare providers continue to thrust onto patients when it comes to gathering and sharing data.
Our annual predictions for 2026 continue with the Patient Experience. Throughout the past few weeks we have been asking the industry experts what they think we will see in 2026. Check out all our predictions including AI in healthcare, interoperability, Life Sciences, Value-Based Care, and the business of healthcare.
By Swapnil Jain – In healthcare, the patient experience begins long before a clinical encounter. For many patients, their first point of contact with healthcare organizations is through the call center, where questions about appointment scheduling, insurance details, and general inquiries can either provide reassurance or cause frustration.
By Joan Butters – A KFF survey from 2023 revealed nearly one in five adults had health insurance claims denied in the previous year. On a national level, that suggests millions of disaffected patients. The growing public frustration with the cracks in our healthcare industry has exploded into a national conversation.
By Evan Steele – Patient feedback is crucial for healthcare organizations to foster continuous improvement and ensure providers maintain high standards of care. Fortunately, satisfied patients can be motivated to express their opinions.
By Katie Brenneman – Digital Transformation and Beyond. People are now turning to online options to look for solutions to many of their healthcare issues. Those capitalizing on technology will be best positioned to serve their communities.
By David Morris – Healthcare is no stranger to extensive administrative work – from billing and insurance claims to appointment scheduling and record-keeping. On average, physicians allocate 15.5 hours per week to paperwork and administrative tasks (nine of those on EHR documentation alone).
By Ryne Natzke – As the patient experience in healthcare evolves to mirror that of retail industries, it has become more essential for providers to provide patients with engaging and convenient tools throughout the care journey. For example, providers should take steps to ensure patients have clarity about every aspect of their care, including…