Friday at Five: Across clinical, operational, and patient-facing domains, AI is no longer experimental, it’s embedded. The biggest ROI today comes from diagnostics, operations, and workflow automation, while virtual care and precision medicine are rapidly scaling.
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By Daree Allen Nieves – A Black History Month Wake-Up Call on Patient Engagement – Health systems that evaluate remote patient monitoring (RPM) solutions unknowingly select vendors whose patient education systematically excludes 40% of their patient population.
By Casey Williams – How Clear, Personalized Payments can Drive Patient Engagement and Collections – Amid constant change in the healthcare industry, providers and health systems continue to face the same challenge: helping patients navigate the finances in their care journey with compassion, while keeping the services they rely on sustainable.
By Swapnil Jain – In healthcare, the patient experience begins long before a clinical encounter. For many patients, their first point of contact with healthcare organizations is through the call center, where questions about appointment scheduling, insurance details, and general inquiries can either provide reassurance or cause frustration.
By Jason Lockbaum – As we progress through 2025, healthcare organizations are facing unprecedented pressure to deliver personalized and proactive experiences at scale. The reality is that patients and members now expect the same level of convenience, transparency, and customer-centric service they get from leading brands in sectors like retail and technology.
By Cindy Jordan – With the help of technology, health plans now have a plethora of ways to interact with their members outside of the traditional in-person doctors’ visits – whether it’s through text messages, apps, e-mail, or web-based platforms.
By Gary Hamilton & Celissa Halfhill – Some patient populations are harder to engage than others. No one understands this better than Community Health Centers, who tirelessly serve marginalized communities often overlooked by traditional healthcare systems.
By Michael Casamassa & Lucienne Ide MD PhD – As we move into the era of patient consumerism, it’s important to adapt to industry shifts, expand virtual care opportunities, implement effective RPM, and ultimately drive patient engagement.
By Adam DeRocher – The American Academy of Family Physicians (AAFP) says, “More than one-third of U.S. adults – an estimated 80 million persons – have limited health literacy, making it more difficult for them to read, understand, and apply health information.”