By Keith Schmidt MD – Patient education has a distribution problem as well as a content problem. A practice may have a carefully written procedure handout, yet a patient cannot find it when a question arises. For healthcare leaders choosing digital tools, the useful starting point is the path from a question to a dependable answer, including what happens when the answer requires a clinician.
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By Amy Oliver – One of the absolute best things about this industry is the people in it. During conference season, the number of people I get to reconnect with or meet for the first time multiplies fast, and learning from them brings me a kind of joy I really didn’t know a career could give me.
By Victor Kuznetsov – A healthcare system should never make users choose between a clean interface and an honest record. Show the current answer. Preserve the history. Treat the correction itself as data.
By Ahmed Jemaa – Every medical record has two lives. The first is clinical. A note is written, an order is placed, a result comes back, and the record moves between clinicians who need it to treat a patient. A decade of federal policy has targeted that first life, and records now travel between EHRs far better than they did in the Meaningful Use era.
By Kristy Drollinger – Advanced AI predictive models are getting better at finding patients with undiagnosed disease before symptoms, or a crisis, make the diagnosis unmistakable. They can interpret subtle clues already sitting in EHR data to surface elevated-risk patients who warrant further evaluation.
By Dr. Rohan Policherla – The traditional patient journey used to begin with a phone call, referral, or appointment. Today, it often begins with a search. Patients are researching symptoms, procedures, medications, recovery expectations, and treatment options before they ever speak with a healthcare provider. Increasingly, artificial intelligence is becoming part of the research process.
By Zac Amos – With strategic implementation, BYOD (Bring Your Own Device) can support clinicians who work across different healthcare settings and need efficient access to approved tools. However, personal devices can also introduce security risks. Hospital IT teams should establish clear safeguards that protect healthcare information while allowing employees to use their devices appropriately.
By Ryne Natzke -The standard billing process waits until after care ends, a claim is processed, and a balance is finalized to have any real conversation about cost. By then, the patient has moved on and has no context for the number in front of them.
By Mohit Saxena – The CMS final updates to the No Surprises Act Independent Dispute Resolution process this past spring represent one of the most significant changes since the program took effect in 2022. Since the program began, over five million disputes have been filed, creating backlogs, administrative complexity, processing delays, and rising costs across the system.