Angela Hunsberger

4 Ways Front Desk Staff Impact Your Revenue Cycle

By Angela Hunsberger – Ten years of implementing and training practice management systems along with clinical optimization projects have taught me just how crucial the front desk staff are to an organization’s success. From a financial perspective, four areas play a vital role as the patient’s visit completes the revenue lifecycle.

Secure Messaging: Why it Makes Your Job Easier and Your Patients Happier

By Angela Hunsberger – Over the past decade rapid changes in healthcare technology have caused a whirlwind of medical software adoption, and, in some cases, an overconsumption of ancillary products. Medical practices have implemented EHRs, patient portals, and secure messaging to participate in programs such as Meaningful Use and Patient Centered Medical Home certification.

Patient Portals: How to Balance Privacy and Engagement

By Angela Hunsberger – To meet Meaningful Use, you’ve either implemented a patient portal or plan to do so in the near future. Perhaps you’ve rolled out your portal with limited functionality but now plan to optimize the technology to increase both patient and staff engagement. Regardless of which stage of Meaningful Use you are in, you need to weigh the challenges of portal engagement and patient privacy.