Studies, Surveys and Reports: What Can We Learn?

This month’s roundup of surveys and reports from around the industry include patient experience, healthcare workforce safety and mental health, health data breaches, telehealth, SDoH, and value-based care.

AHIMA White Paper Identifies Opportunities and Challenges with Collecting, Integrating, and Using Social Determinants of Health Data
An American Health Information Management Association (AHIMA) (@AHIMAResources) survey of health information (HI) professionals found that nearly eight in 10 healthcare organizations currently collect social determinants of health (SDOH) data but still face challenges related to the collection, coding, and use of this clinically relevant data. AHIMA commissioned the study, conducted by NORC at the University of Chicago, to better understand the operational realities of how SDOH data is collected, coded, and used in real-world healthcare scenarios. NORC surveyed 2,600 AHIMA members and nonmembers from a pool of 41,000 potential respondents in the early fall of 2022.

Motorola Solutions: Healthcare Worker Safety Survey
The healthcare industry has faced myriad challenges over the last several years, including personnel safety, mental health issues, and burnout. Motorola Solutions’ survey (@MotoSolutions) of more than 500 healthcare professionals explores the obstacles healthcare professionals face, and how leaders can enhance safety measures to employees can deliver superior patient care.

Key findings from the report include:

  • The initial and persisting impact of COVID-19 continues to threaten healthcare workers’ mental health and propensity for job burnout (77%).
  • As home healthcare services become more commonplace, 41% of respondents indicated they would worry more about their personal safety if they were to deliver care in a patient’s home versus in a traditional hospital/healthcare system setting.
  • Like many in society, 40% of healthcare workers are concerned about the threat of an active assailant.
  • Respondents (54%) voiced that personal safety is a top priority for them to continue working in the industry.
  • Healthcare workers believe the right safety communications and training will help them to feel more prepared for emergencies at work. Respondents expressed interest in panic button technology or another 9-1-1 alerting system (55%), safety procedure training (51%), customized texts and/or phone alerts (48%), easily accessible, digital safety plans (46%) and the availability of a safety app with resources, plans and emergency contacts (44%).

GenieMD – A Payer’s Pathway to Outcomes and Equity
Each health and wellness consumer has a different journey, hence a different set of needs. A virtual first delivery of care model aims to provide access to healthcare services through digital platforms and technologies, such as telemedicine, remote monitoring, chronic care management and other mobile health applications. This 10-page guide from GenieMD (@GenieMD) outlines the strategies for establishing a virtual first delivery of care model. Read the Guide

TimelyMD : Mental Health, Recession and Mass Shootings Among College Students’ Top Concerns in 2023
Nearly two-thirds of college students are worried about a recession in 2023, but that’s not their number one source of stress – their own mental health is. Four out of five (80%) students declared a mental health crisis on campus – a concerning number even though it reflects a slight improvement over this time last year. A nationwide survey of more than 1,200 college students by TimelyMD (@TimelyMD), a virtual health and well-being provider in higher education, shows sustained high levels of mental health challenges – and awareness – as students begin the spring semester.

MITRE-Harris Poll: Many Patients Feel Ignored or Doubted When Seeking Medical Treatment
A new MITRE-Harris (@MITREcorp) Poll Survey on Patient Experience finds 52 percent of individuals in the United States feel their symptoms are “ignored, dismissed, or not believed” when seeking medical treatment. That number rises to 6-in-10 within the Hispanic community. The polling also revealed that more than half of Blacks and Hispanics feel the “healthcare provider is biased against me based on their attitude, words, or actions,” contributing to a 4-in-10 average across all demographics. Fifty percent (50%) of respondents also reported “a healthcare provider assuming something about me without asking me.”

Carta Healthcare Survey Reveals 83% of Patients Had to Provide the Same Health Information, or Duplicate Health Information, at a Doctor’s Office
Carta Healthcare® (@Carta_AI), a pioneer in harnessing the power of clinical data, announced the results of a survey regarding patient healthcare experience in the United States. The results show that patients spent a significant time waiting, filling out duplicate forms and recounting past medical history, resulting in negative experiences. The results are from an online survey of 1,014 U.S. consumers conducted by Propeller Insights between October 13, 2022 and October 24, 2022.

NextGen Value-Based Care Solutions Lead to Better Healthcare Outcomes, Study Shows
NextGen Healthcare, Inc. (@NextGen), a provider of innovative, cloud-based healthcare technology solutions, affirmed results of an independent study commissioned by its client HEALTHeLINK (@HEALTHeLINK) that shows significantly improved patient outcomes when NextGen® Population Health solutions are used in conjunction with a value-based care (VBC) model. Of note, the study found that there was a 33% reduction in length of hospital stay and 30% reduction in re-admission rate.

HHS OIG: Insights on Telehealth Use and Program Integrity Risks Across Selected Health Care Programs During the Pandemic
As part of the Pandemic Response Accountability Committee (PRAC) Health Care Subgroup, the Department of Health and Human Services’ Office of Inspector General (OIG) led a group of OIGs in producing this PRAC-issued report focusing on telehealth across selected health care programs in six Federal agencies during the first year of the COVID-19 pandemic.

IntelyCare: Financial Worries Causing Mental Health Issues With Healthcare Workers
According to an October 2022 study, financial stress has a significant negative effect on healthcare workers’ mental health. A October 2022 Harris Poll commissioned by IntelyCare (@IntelyCare) and DailyPay (@DailyPay), found that inflation and other economic concerns have negatively impacted healthcare workers’ sleep, mental health, self-esteem, physical health, and relationships at home. Americans Prefer Doctors in Their 40s
Americans prefer doctors in their 40s. That’s according to a new doctor selection survey by (@HealthCareInc). They asked over 1,000 U.S. adults aged 18 and over to choose from among six age bands ranging from 20-29 to 70+. The greatest number of Americans, 43%, prefer their doctors to be 40-49 years old, followed by doctors in their 50s (30%) and 30s (17%). 5% of respondents prefer physicians in their 20s and 4% doctors in their 60s. Just 1% of Americans prefer doctors over 70 years old.

AKASA Survey: Cost-to-Collect Nearly .25% Lower for Hospitals and Health Systems That Leverage Automation in the Revenue Cycle
A new AKASA (@akasahealth) survey found confusion to be high among Americans on their medical bills, citing limited understanding of what they’re being billed for and if they can pay their bills as top sources of frustration on the patient financial experience.

Imperva: More Lessons Learned from Analyzing 100 Data Breaches
The number of compromised records year-over-year has grown, on average, an astounding 224 percent since 2017. As part of Imperva (@Imperva) Research Labs’ ongoing efforts to monitor and report on the current Database Threat Landscape, they studied and analyzed more than 100 of the biggest and most well-known data breaches of the last decade to help you.