Patient Experience 9-3-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

The Incrementalist – Host Dr. Nick van Terheyden aka Dr. Nick talks to Tom Kottler, CEO and co-founder for Health Prize (@HealthPrize) about gamification and loyalty marketing for medication adherence programs.

In the News:

Veterans Affairs Committee meet to Improve Patient Experience
The Grand Junction Veterans Affairs hosted the VA national committee this week reports KJCT8. VA leaders from across the country discussed how to improve patient experience. Their goal is to make care at VA centers nationwide easy, effective and they hope workers will make an emotional connection with their patients.

HealthSparq to Sponsor WEGO Health Awards to Advance Patient Inclusion and Advocacy
HealthSparq (@HealthSparq), a health care guidance and transparency technology company reaching 76 million health plan members, announced it will sponsor the 8th Annual WEGO Health Awards live ceremony at the second annual HLTH Conference in Las Vegas on October 28, 2019.

Luma Health Raises $16 Million in Series B Equity Funding
Luma Health (@lumahealthhq), a total patient engagement platform, announced $16 million in Series B equity funding, bringing total equity funding to $25.7 million. Led by PeakSpan Capital and with strategic investments from Cisco Investments, the Texas Medical Center, and continued investment from U.S. Venture Partners, Luma Health will use this round of funding to scale and meet the demands of its high-velocity growth.

To Read:

Why IoT Devices Are a Worthy Investment for Hospitals
HealthTech reports that IoT technology has helped meet increased demand from younger generations to receive virtual care through remote patient monitoring via wearables such as Fitbit and Apple Watch. This approach not only improves the patient experience by eliminating the need for some office visits, but also helps enhance patient care.

Patient Relationship Management Technology: What’s the Impact so Far?
Medical Economics explains why patient relationship management (PRM) is playing a growing role in healthcare.

Sustainable Strategies for Healthcare Facilities
According to McKnight’s the incorporation of natural elements and sustainable design into healthcare facilities, including skilled nursing facilities, promotes the health and recovery of patients, benefits staff and visitors, and ultimately increases a facility’s return on investment. The article lists strategies that can help facilities of all sizes embrace evidence-based design for improved patient experience, environmental sustainability and profitability.

Collaboration News:

Royal Care Connect Selects Qualtrics To Simplify and Improve Patient Experience
Royal Care Connect announced it has selected Qualtrics (@Qualtrics), the leader in experience management, to help improve patient experience from admission to discharge. With Qualtrics Research Core™, Royal can integrate feedback into existing systems, making patient experience data collection so simple and adaptable it can be done from the back of an ambulance.

FCS and Cigna Create New Initiative Focused on Better Patient Experience
Florida Cancer Specialists & Research Institute (FCS) has announced an oncology-focused initiative with Cigna (@cigna) as a part of the Cigna Collaborative Care reports Targeted Oncology. The program, launched in July, is called the Cigna Oncology Focus program. Its main goal is to provide quality care and contain costs for people with cancer.

Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.