Patient Experience 11-26-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Healthcare de Jure – Host Matt Fisher chats with Marty Callahan, President of Healthcare Markets at RevSpring. Shifting financial responsibility and burden on patients; engaging patients to develop opportunities for revenue enhancement; role of social determinants in delivery of care and ability to collect; availability of information to drive competition are the topics they tackle.


Novant Health selects KenSci’s AI platform to deliver better in-patient experiences
Novant Health (@novanthealth) announced a partnership with KenSci to implement the company’s AI-based predictive system of insights platform. KenSci will help Novant Health streamline operational efficiencies within the medical centers and improve patients’ overall experiences by effectively informing care teams of patient status when and where it’s most needed. The platform will help Novant Health reduce variations in length of stay and readmissions, as well as dramatically improve patient flow in the emergency department, which will positively impact both inpatient census and patient satisfaction.

Solutionreach Partners with Patient Prism to Help Ensure No New Patient Opportunity Is Missed
Solutionreach (@solutionreach), a provider of patient relationship management (PRM) solutions, has announced that Patient Prism, a call tracking and call coaching program, has joined the Solutionreach Marketplace.

pCare Partners with Redox to Enhance Health Data Integration
pCare™ (@pCarebyTVRC) has entered into a new partnership with Redox, a cloud interoperability platform that standardizes data exchange across the technology solutions used by healthcare organizations. The partnership with Redox will allow healthcare organizations to quickly and simply integrate pCare’s patient experience solution, assuring seamless, secure data exchange within an organization’s existing ecosystem of data-driven tools and HIT systems, like electronic health records (EHRs).

To Read:

Care Detours May Be Advisable
Check out this article from Tincture offering some thoughts about how Google Maps could help people better find health services.

7 Patient Experience Leaders on the Key Lessons they Learned in 2019
Seven leaders overseeing patient experience at hospitals across the country discussed with Becker’s Hospital Review the lessons they will carry with them into 2020.

Rural Hospitals Outperform Urban Hospitals in 2019 HCAHPS Performance
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measure provides an important patient perspective on hospital performance—one which affects Medicare reimbursements. As of July 2019, only 205 hospitals scored a 5-star HCAHPS rating and, of those, nearly 51 percent were classified as rural facilities according to Definitive Healthcare data.

Making the Cut:

SPH Analytics Ranked as Top Patient Experience Measurement Vendor in the Payer Market for the Third Consecutive Year
SPH Analytics (@SPHAnalytics), the leader in health plan member experience, announced it has been ranked, for the third year in a row, as the top vendor in the Insurer/Managed Care Plan category of Modern Healthcare’s list of largest patient satisfaction measurement firms. The listings also ranked SPH third largest overall among all patient satisfaction firms.

Press Ganey Awards: Recognizing Health Care’s Leading Organizations
It is Press Ganey’s (@PressGaney) honor to highlight the outstanding work of their clients who strive to improve the patient experience and raise the bar on performance each year. Press Ganey recognizes a select group of its clients with awards that commend efforts to improve the quality and safety of patient care, provide a positive and collaborative environment for employees and physicians, and ultimately deliver exceptional patient experiences. Award winners are recognized in November at the 2019 Press Ganey National Client & Executive Leadership Conferences.

In State News:

PeaceHealth PIMC earns two national honors; Emergency department recognized for excellence in patient experience
San Juan Islander reports that PeaceHealth Peace Island Medical Center in Friday Harbor, Washington, has been named a 2019 Guardian of Excellence and Pinnacle of Excellence Award winner by Press Ganey.


Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.