Reducing Friction in Healthcare
By Dr. Nick van Terheyden aka Dr. Nick
Twitter: @drnic1
Host of Dr. Nick: The Incrementalist – #TheIncrementalist
On this episode I talked to Greg Johnsen, CEO (@gregjohnsen) of LifeLink – a company creating a frictionless experience for patients, providers, and researchers using chatbot technology.
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We discuss the challenges in healthcare, which in many respects seems to continue to place barriers to work with requirements and processes that challenge even the most patients of people. They build an end to end solutions pull gin in technology that is smartly engaged with individuals providing the right amount of content, choices, and interaction so as not to overwhelm or frustrate.
Their technology has several dimensions including the ability to understand the input using available tools like NLP and AI and then use this as the basis of how to respond in a way that is natural and engaging – just like your text message exchanges are with family and friends; quick and to the point. You can see a video demonstration of their COVID19 chatbot.
Listen in to hear Greg describe their incremental learning steps to get here, the ability to gather context from multiple (and sometimes surprising) sources, the guiding steps they can provide and the impressive examples he cites from Banner Health ED patients who get a great “FedEx” style experience as they navigate their Emergency Room visit.
About the Show
For years Dr. Nick van Terheyden aka Dr. Nick, has served as a voice on the impact of new technologies on healthcare, earning a reputation as a leading authority on where the future of medicine is going. Combining powers of observation and real world experience, Dr. Nick has seen many predictions come true and makes the case that innovations in healthcare can be accomplished incrementally, not just by moonshot events. Tune in to hear Dr. Nick: The Incrementalist and his guests discuss what the future of healthcare looks like, how we will get there, and what it will take to improve healthcare for all.
This article was originally published on the Dr. Nick – The Incrementalist blog and is republished here with permission.