By Trish Rivard – On July 4, 2025, President Trump signed the ‘Big Beautiful Bill Act’ into law. Under the law’s new Medicaid and Affordable Care Act marketplace policies, federal funding will decrease by $1 trillion while the uninsured population will increase by 11.8 million over the next decade.
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By Kristen Jacobsen – While some patients feel anxious or resistant to engaging with AI tools, such as virtual agents, others are quite open to it. Understanding when and how to implement AI in healthcare matters because mistakes come with serious consequences for the health of your patients and the financial health of your organization.
By Devin Partida – Optimizing Health Savings Account (HSA) utilization helps patients afford care, lightens the billing department’s workload and saves hospitals money. IT professionals can improve usage by making the experience as frictionless as possible. Even simple changes can have a substantial impact.
By Gary Hamilton & Celissa Halfhill – Some patient populations are harder to engage than others. No one understands this better than Community Health Centers, who tirelessly serve marginalized communities often overlooked by traditional healthcare systems.
By Matt Fisher – One of the newest and hottest entrants on the healthcare privacy front is the Federal Trade Commission. Being aware of the whole regulatory enforcement landscape is just as important as paying attention to compliance in the first place.
By Christie Scanlon – Within healthcare’s intricate landscape, a complex interplay exists among three principal entities: patients, providers, and payers. This dynamic can be likened to the “Three-Body Problem” in physics—a concept from Liu Cixin’s science fiction novel…
By Suzie Sfarra – Serving the twin goals of improving customer experience through convenience and reducing manual labor through automation, it’s been a central element of many digital transformations.
By David Burda – Everyone knows what’s wrong with healthcare. Well-honed business practices by incumbent industry sectors and organizations make care less affordable, less accessible and less safe for patients because maintaining the status quo enriches incumbent industry sectors, organizations and their executives.
By Lynn Carroll – The dramatic loss of revenue by healthcare providers during the COVID-19 pandemic was a sobering reminder that healthcare organizations rely on the traditional FFS revenue model at their own peril. In response, more provider groups are implementing APMs built around financial incentives.