By Gary Hamilton – The mass resignation of health care workers has left providers searching for answers. Employment in the industry is down by nearly 300,000 since February of 2020. This is not for lack of effort in maintaining the course; these are workers who often feel burdened to the point their only option is to exit.
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By Nadeem Dhanani MD MPH – In any relationship, expressing empathy is key to building long-lasting, meaningful connections. The same principle applies to the relationships you build with your patients. When you step back and take a moment to put yourself in their shoes and truly take the time to focus and…
By Monica Bolbjerg MD – The embrace of telehealth during the COVID-19 response marked a tipping point in U.S. healthcare. The public health crisis ushered in long-awaited regulatory and financial support for virtual encounters, significantly accelerating the pace of digital health adoption.
By Matt Fisher – How should patients be able to access healthcare services? The question is becoming more nuanced given the growth and expansion of telehealth. Prior to COVID-19 driving the implementation of telehealth, access to healthcare services had largely been the same for years. Access focused on patients going to a physician’s office, a hospital, or other facility.
By Mark Spinner – The move toward an omnichannel communications strategy in revenue cycle—from secure texts to online chat, patient portals and phone support—creates a customized experience that boosts patient satisfaction and financial engagement.
By Matt Fisher – Remote patient (or physiologic per Medicare) monitoring is an area of telehealth receiving a fair amount of attention. The basic premise of RPM is to record and obtain physiologic data about in an individual in their daily life that is then fed to the care team, which in turn enables management of an identified condition.
By Joel Barthelemy – Worried that telehealth will change your relationship with your patients? If so, you’re probably thinking of a recent patient visit. I’m guessing it went like this. As the patient sat on your exam table and described their symptoms, you listened carefully and maintained eye contact so they knew you were paying attention.
By Ryne Natzke – Patient collections have long been among the most significant operational and financial headaches for medical providers – resulting in lost time and money.
By Greg Kefer – The race to develop and distribute a COVID-19 vaccine shined a new, very bright light on the pharmaceutical industry. Before 2020, few people outside of the healthcare industry spent much time thinking about what it takes to develop a drug, nor did they consider…