By Adam DeRocher – The American Academy of Family Physicians (AAFP) says, “More than one-third of U.S. adults – an estimated 80 million persons – have limited health literacy, making it more difficult for them to read, understand, and apply health information.”
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By Scott Gray – Digital transformation within the healthcare industry has expanded rapidly throughout the past decade. The adoption of novel technologies has allowed providers to improve their internal processes, deliver more efficient care, and better meet the needs of patients in crisis.
By Kamal Anand – The health IT research institution, KLAS, recently conducted a survey of patients to learn about their satisfaction with technology that allows them to digitally interact with the healthcare system. Data revealed the technology offered by their providers doesn’t always meet their expectations.
By Sarah Larsen – During the first year of the Covid pandemic, patients missed around 10M potentially life-saving cancer screenings. The CDC encourages health care professionals to minimize delays in testing by continuing routine cancer screening, and helping patients safely access screening through interventions such as navigation (both human and digital).
By Gary Hamilton – The mass resignation of health care workers has left providers searching for answers. Employment in the industry is down by nearly 300,000 since February of 2020. This is not for lack of effort in maintaining the course; these are workers who often feel burdened to the point their only option is to exit.
By Nadeem Dhanani MD MPH – In any relationship, expressing empathy is key to building long-lasting, meaningful connections. The same principle applies to the relationships you build with your patients. When you step back and take a moment to put yourself in their shoes and truly take the time to focus and…
By Monica Bolbjerg MD – The embrace of telehealth during the COVID-19 response marked a tipping point in U.S. healthcare. The public health crisis ushered in long-awaited regulatory and financial support for virtual encounters, significantly accelerating the pace of digital health adoption.
By Matt Fisher – How should patients be able to access healthcare services? The question is becoming more nuanced given the growth and expansion of telehealth. Prior to COVID-19 driving the implementation of telehealth, access to healthcare services had largely been the same for years. Access focused on patients going to a physician’s office, a hospital, or other facility.
By Mark Spinner – The move toward an omnichannel communications strategy in revenue cycle—from secure texts to online chat, patient portals and phone support—creates a customized experience that boosts patient satisfaction and financial engagement.