By Stephen Dean – Every week, I talk to health system leaders who have spent the last three years investing heavily in patient access technology. Scheduling tools. AI chatbots. Digital front doors. Nurse triage platforms. Intake apps. And nearly every one of them says some version of the same thing: “We’ve bought all this, and patients are still calling us frustrated.”
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With almost 19,000 reads, here are the top 10 most read and shared posts of 2023. Thank you to all these authors that have shared their thoughts with us and our readers.
By Stephen Dean – When Amazon Care was first announced in 2019, it was championed as a revolutionary approach to health care delivery. Amazon attempted to combine in-person and telehealth medical services into a pioneering primary and urgent care service.
At a truly unsustainable rate of national healthcare expenditures growing a 5.5% annually, will we be doing anything to bend the curve in 2023? Our predictions continue with healthcare financing.
Continuing our predictions today with Patient Experience in 2023. Healthcare consumers want a different experience than yesterday’s ways. Will the innovators listen and give them what they want?
Digital Health is using technology to help improve people’s health and wellness. Experts weigh in on what we will see in digital transformation in 2023.
By Stephen Dean – It’s shocking that communication remains a persistent problem within the health care industry. Despite the pandemic contributing to much-improved telehealth, as well as digitization, there are still major obstructions in communication avenues across the board.