Kathrine Williams

News, Our Reports August 19, 2023

Health IT Issues that Deserve a Second Read – July 2023

The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of July that we think deserve sharing again.

Patient Experience July 10, 2023

Patient Customer Journey, Redefined: High-Tech and High-Touch

By Kathrine Williams & Anne Barton – Hospitals and healthcare systems are well acquainted with the rise in demand for an optimized and frictionless customer journey—from a patient’s first appointment call to automated reminders, wayfinding, and essential provider information.