Patient Experience 8-6-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

This Just In – Host Justin Barnes, aka @HITAdvisor discusses healthcare “consumerism” strategies & best practices with visionary Dr. Brian Hill from HIPnation. They discuss price transparency for medical procedures, services & DrugPrices!

To Read:

Best Patient Experience Innovations at 17 Health Systems
Seventeen hospital and health system executives talk about the biggest innovations they have implemented to improve the patient experience reports Becker’s Healthcare (@beckershr).

‘Uber for doctors’ means getting a diagnosis without going to a clinic
The Montreal Gazette reports that Canada’s taxpayer-funded health-care system has many benefits, but painfully long wait times to see a doctor isn’t one of them. This is where innovators like Felix Health Inc. see the most potential for disruption.

Product News:

Rite Aid Launches RediClinic Express in Partnership with InTouch Health
The Rite Aid Corporation (@RiteAid) announced the launch of RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions to efficiently deliver virtual care. Ultimately, the advanced technology provides an interactive patient experience where patients are able to see exactly what the clinician is viewing, utilizing diagnostic equipment and point-of-care testing, helping to increase understanding and build trust between the patient and provider. 

Real Time Patient Data for Real Time Physicians
Nearly all physicians readily recognize the importance of patient experience data, but less than half of practicing physicians regularly consult this data when making decisions. Not through lack of trying, but rather the result of dense data systems best used on a desktop—a machine ending up further and further away from busy medical professionals. To combat this, healthcare market research and consulting firm PRC (@prcexcellence) has revolutionized the physician experience through its development of the PRC EasyView® app, the industry’s first patient experience data app.

Bracco Diagnostics Inc. Launches Initiative to Empower the Growth of Magnetic Resonance (MR) Practices
Bracco Diagnostics Inc., the U.S subsidiary of Bracco Imaging S.p.A., a global company in the diagnostic imaging business, announced it has launched an interactive and customizable media kit to help customers who use ProHance® increase physician referrals and improve the patient experience.

Collaboration News:

Orca Health Partners With Redox to Accelerate the Transfer of Care Plans, Outcomes Collection, and Data Analytics Between Patients and Providers
A new collaboration between Orca Health (@OrcaHealth) and Redox (@Redox) will allow Orca to integrate their apps with health systems looking for a modernized approach to the patient experience. Using Redox’s full-service EHR integration platform, Orca will quickly and securely transfer patient care plans, data collection and data analytics to providers to improve patient engagement and outcomes.

Making the Cut:

U.S. News Releases 30th Annual 2019-20 Best Hospitals Rankings
U.S. News & World Report, the global authority in hospital rankings, released the 2019-20 Best Hospitals rankings. The new and revised 30th edition provides a multifaceted assessment on nearly every hospital nationwide that is designed to assist patients and their doctors in making informed decisions about where to seek care. This year’s rankings include a patient experience score.


Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.