Patient Experience 7-9-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Conversations on Health Care – Hosts Mark Masselli and Margaret Flinter speak with Leah Binder, CEO of the Leapfrog Group, which is dedicated promoting patient safety through better transparency in hospital errors leading to avoidable deaths. She discusses the 161 thousand error-related hospital deaths last year, and the latest Hospital Safety Grade, which scores hospitals on their safety measure performance.


To Read:

Patient and Family Experience: It’s All About “What Matters to You”
Learn about “What Matters to You,” an ethos centered on the importance of clinicians caring not just for patients, but caring about the “experience of illness” they and their families face.

Outdoing Patient Experience in Physical Therapy with Top Three Technological Innovations
CIO Review reports that from gamification to virtual reality, physical therapy is using technology to make treatment more convenient, engagong and impactful.

The Road to Recovery is Paved with a Hospitality Mindset
Hospitality Net reports that if, against the backdrop of increasing competition and global access to medical tourism, healthcare facilities are to remain competitive and attract the best employees, they must have recourse to hospitality and client experience design.

Engaging Patients Using Digital Technology — Learning from Other Industries
NEJM Catalyst reports that excellent customer service is at the heart of high-performing organizations. In industry sectors outside of health care, a competitive focus on service drives organizations to create new products and services that meet the needs of consumers. First-rate customer experiences enhance consumer loyalty, retention, and recommendation to others, all of which enhance sales revenues.
The desire to achieve better health outcomes — a primary goal of any health system — should motivate health care organizations to produce an outstanding patient experience.


Collaboration News:

Progressive Radiology Focuses on the Patient Experience by Successfully Deploying RoyalPay® From Royal Solutions Group – Improving Estimates and Eligibility
Progressive Radiology has taken patient engagement to the next level by deploying RoyalPay®, the secure, web-based, payments engine, allowing clients to eliminate manual eligibility verification and complex payment calculations, while increasing time-of-service payments and patient satisfaction. The existing suite of patient engagement tools from Royal (@royal_solutions) enable patients to pre-register days in advance of their exam, and access test results and images after their exams. With the addition of RoyalPay®, patients can now view and pay their estimated financial responsibility online, all from the comfort of their home or on the go.

Zappix Signs New Healthcare Customer In The Telemedicine Sector
The provider of On-Demand Customer Service Solutions including Visual IVR was chosen for a new implementation by a telemedicine company, expanding the Zappix (@zappix) customer base in the healthcare industry. A new customer, looking to improve digital patient experience, selected fast, innovative, easy to implement Zappix solutions.

Nextech and Health iPASS Announce Connected Solutions Partnership
Health iPASS (@healthipass), a patient check-in and revenue cycle management provider, announced its new Connected Solutions partnership with Nextech Systems (@NextechEMRPM), a healthcare technology solution for specialty practices. This new partnership provides medical practices specializing in ophthalmology, dermatology, plastic surgery and orthopedics with a full suite of services addressing the patient revenue cycle due to a robust level of integration between Health iPASS software and Nextech systems. Health iPASS will enable Nextech users across the country to improve revenue cycle performance, lower the cost to collect, and enhance the patient experience with access to all premium features


Making the Cut:

Healthgrades recognizes Rose Medical Center for excellence in patient safety and patient experience
Rose Medical Center (@rosemedical) has been recognized for two distinctions in quality excellence from Healthgrades: the Healthgrades 2019 Patient Safety Excellence Award™ and the Healthgrades 2019 Outstanding Patient Experience Award. Released annually by Healthgrades, the leading online resource for information about physicians and hospitals, these awards recognize the elite 77 hospitals out of just over 4,500 hospitals evaluated for patient safety and patient experience that achieve both distinctions.

Jellyfish Health recognized as one of the Best Places to Work in Healthcare in 2019
Jellyfish Health (@jellyfishhealth) has been selected by Modern Healthcare as one of the 2019 Best Places to Work in Healthcare. Modern Healthcare will publish a special supplement featuring ranked lists of all the winners along with the September 30 issue.


Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.