Patient Experience 10-3-2018

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Payment Matters: Host Jeff Lin (@JeffBLin) is joined by Joe Clark, CEO of Sierra Pacific Orthopedics Clinic. Joe explains how the clinic leveraged technology, staff training and business best practices to automate over eighty percent of patient collections.

To Read:

SCOOPs Program Improves Patient Experience, Reduces Costs
The Helen F. Graham Cancer Center introduced a new program, Supportive Care of Oncology Patients (SCOOPs), designed to improve the patient experience and reduce societal costs by introducing supportive care management and enhanced electronic aids to nurse navigation. The results of the program were presented at the 2018 American Society of Clinical Oncology (ASCO) Quality Care Symposium.

OST Launches CareCircle
A Grand Rapids business is picking up where CarePages, the now defunct website where patients provided health updates to friends and family, has left off. OST (@OSTgr), a business technology and IT consulting firm, launched CareCircle earlier this month, a website modeled after CarePages that gives hospital patients the ability to share updates on a secure website rather than social medial platforms like Facebook.

In the News:

CareCloud Expands Breeze with New Features to Measure, Strengthen and Share Patient Satisfaction
One year after launching Breeze and the new patient experience management (PXM) health technology category, CareCloud (@carecloudhas developed a suite of new features that unlock opportunities to create higher patient satisfaction through analytics, customization and integration solutions. CareCloud, the platform for high-growth medical groups, is previewing the latest Breeze platform enhancements to thousands of physician practice business leaders at the Medical Group Management Association (MGMA) annual meeting, September 30-October 3 in Boston.

Latest perk for tech companies: doctor visits at work
These days tech companies like San Francisco fitness app maker Strava (@Strava), are not only providing in-office meals for their employees, but they’re also bringing in doctors — so nobody has to leave work to get examined. The San Francisco Chronicle reports on Strava’s recent in office appointments, booked through a Santa Monica startup called Heal (@healapp).

NGPX Announces Agenda and Full Speaker Lineup
Worldwide Business Research (WBR), the world leader in B2B focused events, announced the full agenda and speaker lineup for its Next Generation Patient Experience (NGPX). Over 250 chief experience officers (CXOs) and senior healthcare executives from hospitals and health systems nationwide will connect at the Rancho Bernardo Inn in San Diego to learn about the latest advances in PX technology and best practices for providing excellent service at every touch-point throughout the patient journey.

Upcoming Events:

HealthLeaders Media
When: September 10-12, 2018
Where: Scottsdale, AZ

Patient Engagement & Experience Exchange Join knowledgeable and high-performing leaders in a roundtable forum focused on advancing the patient experience. The HealthLeaders Media Experience Exchange brings executives together to acquire best practices that benefit their healthcare organization. Member-led, small-group sessions provide a forum for shared ideas and solutions to challenges with key concerns.

Society for Participatory Medicine
When: October 17, 2018
Where: Seaport World Trade Center, Boston
Event Hashtag: #SPM2018
Twitter: @S4PM

2nd annual Society for Participatory Medicine (SPM) – The #SPM2018 conference is unlike any other. The focus isn’t on a bunch of talking heads, it’s on groups of heads coming together to improve health care experiences. After all, two or more heads are better than one! A patient, a caregiver, a doctor, a nurse, a healer, a nutritionist, a trainer, a therapist, and others all need to have equal parts in our care. When they do is when the magic happens. The power is in the network.

Next Generation Patient Experience
When: November 27 – 29, 2018
Where: Rancho Bernardo Inn, San Diego, CA
Event Hashtag: #NGPX
Twitter: @patient_event

NGPX – NGPX is an annual conference where America’s top minds meet for idea-share, intimate networking events, and to learn about the latest advances in PX technology. NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands,  sessions and sponsors are carefully curated to maximize the time needed for new ideas and relationships to form at the event.

When: December 11-13, 2018
Where: Nashville, TN
Super Saver Registration Ends: September 25

Consumer Experience & Digital Health Forum When consumers do better, we all do better. AHIP’s Consumer Experience & Digital Health Forum delivers ideas to help build and implement CX and digital health strategies that will break down barriers to better care and drive member loyalty. You’ll learn from startups and powerhouses, focused on topics at the forefront of the push to reinvent health care.