Patient Experience 10-1-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Harlow on Healthcare – Host David Harlow talks with Anil Sethi, CEO of Ciitizen (@CiitizenCorp), who says the patient should be the point of health information exchange, to improve care and to make the patient a health citizen.

In the News:

6 Hospitals Hiring Patient Experience Leaders
Becker’s reports six hospitals and health systems that recently posted job listings seeking patient experience leaders.

Patient Experience Conference 2020 Keynote Speakers Announced by The Beryl Institute
The Beryl Institute announces five keynote speakers as part of Patient Experience Conference 2020, to be held April 20-22 at Hilton Orlando Bonnet Creek in Orlando, Fla. Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare leaders, staff, physicians, patients and families across the globe to convene, engage and expand the dialogue on improving patient experience.

Patient Engagement in the Design and Conduct of Medical Device Clinical Investigations
FDA issues guide for patient engagement in medical device trials, The U.S. Food and Drug Administration (FDA or the Agency) values the experience and perspectives of patients and their family caregivers. FDA believes that these individuals can and should be able to provide their insights about a disease or condition, including living with that disease/condition, and the impact of medical devices in the diagnosis, treatment, and management of the disease/condition, through engagement activities. Such activities can assist the Agency in understanding the patient experience, as well as sponsors as they design and conduct medical device clinical investigations.

To Read:

Amazon, Walmart, and Best Buy Quietly Entered an (Almost) $4 Trillion Industry–and the Big Winner Is Obvious
Inc. reports that Amazon, Walmart, and Best Buy have their sights firmly set on healthcare and how they can make the patient experience better.

How Worried Should Teledoc Be About Amazon’s Latest Move?
The Motley Fool reports (@amazon) has taken down so many businesses in the consumer goods sector that just poking its head into the smaller healthcare arena should be enough to make anyone nervous. Amazon’s latest healthcare sector bomb landed in the growing market for telemedicine services.

Making the Cut:

SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence
SPH Analytics (@SPHAnalytics) announced that 119 healthcare provider organizations have earned its annual National APEX Quality Award. For the past ten years, SPH Analytics has awarded the National APEX Quality Award to recognize healthcare providers who demonstrate the highest level of excellence in patient satisfaction.

Collaboration News:

Cerner and GetWellNetwork Bring More Convenience and Accessibility to Health Care
Cerner Corporation (@Cerner), a global health platform and innovation company, and GetWellNetwork, a global consumer health technology company, are collaborating to bridge gaps between providers and patients from inpatient to outpatient settings and the home. Care teams will be able to engage patients before and after admission through automated check-ins, identify who needs assistance in near-real time and proactively intervene before complications and additional costs arise.

EMPATHIQ Acquires Rivews to Build the Most Advanced Patient Experience and Survey Platform
Rivews, a company that provides healthcare organizations with a text-message platform that enables them to instantly survey patients after-care, is proud to announce its acquisition by EMPATHIQ, a technology company that develops patient experience solutions.


Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.