Friday at Five: Trends, Tips, and Questions All in Lists of Five

Is five a magic number that people will click on to find out what’s on the list? Is it just the right number you think you have the time to read? I don’t know but there are lots of lists out there with 5 things you should know. This month we found trends in patient payments and public health programs. Is outsourcing on the table for your organization? Then ask yourself these questions.

Dice Webinar: 5 Tips for Attracting & Retaining Technologists in an Ultra-Competitive Market
When: Wednesday, September 29, 2021  3:00 – 3:45 pm ET
Register for this event.
Twitter: @Dicedotcom

Between the well-documented “Great Resignation” across the U.S. labor force and the continually-expanding investment in technology across nearly every industry and vertical, the surge in demand for skilled technologists shows no signs of slowing.

The level of demand and an increasing openness on the part of technologists to change employers have made attracting and retaining tech talent even more difficult for hiring organizations and recruiters. In this free 45-minute webinar, they will share five tips to help you compete and win in a tight market and reinforce those tips with data and insights from recent Dice surveys and reports.

5 Ways to Improve the Patient Financial Experience
Twitter: @InstaMed

Trends show that consumers want convenient payment experiences similar to retail, restaurant and other industries. Healthcare organizations that deliver on consumer demands stand to benefit financially. The days of paper bills and checks in healthcare are gone. The idea of what makes a great patient financial experience has changed. 85% of consumers surveyed in the Trends in Healthcare Payments Report say they prefer an electronic payment method for medical bills. Consumers feel that technology makes life easier. This trend is even more popular since the COVID-19 pandemic. The lockdowns and restrictions that state and local governments put in place in response to the pandemic created a surge in digital adoption.

5 Ways Medical Practices Can Save Money in 2021
Devin Partida, Editor-in-Chief,
Twitter: @rehackmagazine

Running a medical practice can be an expensive business. Most practices in the U.S. today have overheads worth between 60% and 70% of their revenue. That’s a troubling figure in any context, but considering the economic disruptions of the past two years, reducing costs may be particularly pressing now. While you can’t escape every high cost in this industry, some expenses are avoidable. Some may be unavoidable, but they don’t have to cost as much as many practices pay. Here are five ways you can reduce and eliminate expenses to save money this year.

5 Trends in Managing Patient Collections
Amanda Winstead, Writer, ReveleMD
Twitter: @ReveleMD

It’s the task every medical facility dreads: managing patient collections. After all, most providers want to focus solely on offering the most high-quality service possible, and collections are a distraction from the primary goal. As tedious as they may be, collections are necessary for the continuation of your practice. The trick is aligning patient collection methods with consumer preferences, as ongoing trends in managing patient collections show.

2021 Emerging Trends in Public Programs
United Healthcare
Twitter: @UHCCS

In a typical year, one of the most significant factors impacting trends in Medicaid and the health care system would be the outcome of the Presidential, Congressional and State elections. However, this past year was not a typical year, as the factor that has most significantly impacted the Medicaid program and the health care system overall has been the COVID-19 pandemic, which shifted trends in both enrollment and spending.

5 Tips for Improving and Sustaining Member Satisfaction
Anne L. Davis, Director of Quality Programs and Medicare Strategy, Cotiviti
Twitter: @Cotiviti

With the HEDIS® season over and bids having been submitted for calendar year (CY) 2022, Medicare Advantage plans have a breather before summer enrollment education sessions, official Health Outcomes Surveys (HOS), and plan Annual Notice of Changes (ANOCs) are due. As usual, the “breathing time” is short. In June, J.D. Power released its latest U.S. Medicare Advantage Study, noting that “overall satisfaction scores are 54 points higher (on a 1,000-point scale) when members successfully engage with their plan to ask a question or solve a problem than when they have no engagement at all.”

5 Medical Call Center Services You Never Thought To Outsource
Stericycle Communication Solutions
Twitter: @StericycleComms

It’s no secret that medical call centers do more than serve as an after-hours or overflow service for busy providers and office staff. The best healthcare call centers have both non-clinical and clinical agents who can answer patient questions quickly and easily, schedule appointments, make referrals, and communicate with patients in their preferred language. However, few healthcare organizations pursue the full range of medical call center services, failing to capture their highest value and elevate the personalized, human touch that can make for an excellent patient experience. Here are five lesser-known call center services and best practices that you can leverage to improve patient engagement and grow revenue.

Five Questions CEOs Should Ask Before Outsourcing IT
Matrix Integration
Twitter: @MatrixTechTeam

CEOs already know that outsourcing IT services saves both time and money. After a tough 2020, outsourcing IT services is expected to rebound and continue to grow in 2021. A survey from outsourcing firm Clutch found that eight in 10 small businesses will outsource a business function – number-one being IT services. “In theory, outsourcing IT services should save companies money,” says Rob Wildman, vice president of Professional Services at Matrix Integration, an IT solutions and managed service provider for more than 1,000 businesses in Indiana, Kentucky and beyond. “Unfortunately, that’s not always the case. CEOs and company executives need to make sure that if they’re hiring someone to manage their IT, there aren’t any surprises. Their IT should be dependable, and outsourcing should save them time and money.”

5 Reasons Engaged Patients are Better-Paying Patients
Twitter: @SphereCommerce

As medical providers and practices search for a means of strengthening their businesses during a challenging economic environment, patient engagement has emerged as a key differentiator that is critical to building trust and loyalty, staying competitive and retaining patients. Additionally, a number of critical healthcare industry trends that have emerged over the last decade or so have also driven the need for providers to better engage with patients to increase their financial stability. These trends include the evolution of the “patient-as-the-new-payer” model, the industry-wide shift towards value-based care, and the need for additional education to help patients decipher increasingly complex bills. Learn more, download the eBook.