Establishing a Digital Culture and the Importance of Empathetic Design

A Conversation with Michael Mainiero

Michael Mainiero, SVP, Chief Digital & Information Officer, Catholic Health
Twitter: @CHS_LI

With over 22 years of experience focused on digital health, Michael Mainiero is the Senior Vice President and Chief Digital and Information Officer at Catholic Health. Prior to joining Catholic Health, he spent 20 years at NYU Langone overseeing the digital transformation of its academic medical center.

At NYU Langone, he established an agile culture of technology and informatics-driven innovation, managed large-scale implementations, and formed dynamic and high-performing teams. Leading digital innovation for the health system, Michael co-led a design thinking lab at NYU that developed several products across research, patient care, and education. In his leadership role, he led the transformation of IT which was critical to all the missions of academic medicine. Notable achievements include the creation of a state-of-the-art patient portal with an online scheduling system, a physician finder application, a robust patient communications platform, a digital inpatient experience, leading the transformation of telehealth, and the modernization of inpatient and ambulatory care sites. At NYU, Michael led and coached over 15 agile teams that consisted of designers, product managers, data scientists, software developers, and cyber ops.

Mr. Mainiero holds a bachelor’s degree in biology from the State University of New York at Oswego.

Listen to the Conversation

Episode Takeaways

  1. Strategic Digital Leader, Michael Mainiero, shares his experience diving headfirst into the world of technology during the dotcom boom, and how trauma propelled his career into healthcare.
  2. Why Mr. Mainiero prioritizes healthcare knowledge and an open-minded team over an endless supply of money to solve some of healthcare’s most complex challenges.
  3. Mr. Mainiero explains the guiding principles for his empathy-based design framework.
  4. Hear how Mr. Mainiero applies the principles of chess to building a world-class team.
  5. Learn about the specific technologies Mr. Mainiero is focused on to improve access, the disambiguation of data, and patient (and their family)’s experience.


Alan Sardana

For nearly a decade, Alan Sardana has combined a unique blend of curiosity and community-advocacy to uncover and disseminate best practices in healthcare innovation. He is an award-winning filmmaker, science advocate and startup enthusiast, having played an instrumental role in supporting multiple startups advance from seed financing through multiple funding rounds.

Alan is currently the Marketing Lead at SeamlessMD—the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys. In his role, Alan is responsible for developing and advancing SeamlessMD’s positioning and partnerships.

Dr. Joshua Liu, Co-founder & CEO, SeamlessMD
Twitter: @joshuapliu

Dr. Joshua Liu is a physician turned entrepreneur. He is currently the co-founder/CEO of SeamlessMD, which provides the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys.

Joshua graduated as a medical doctor from the University of Toronto. During his medical training, he co-led a research project at UHN on hospital readmissions and sat on UHN’s physician advisory group for post-hospital discharge follow up. As a result, Joshua was inspired to develop technology to better support patients and prevent adverse outcomes such as a readmission – which ultimately led to him co-founding SeamlessMD.

About the Show

Rated one of the top 30 Best Digital Health Podcasts by FeedSpot, The Digital Patient takes an “edu-taining” approach to all things digital patient care. On this show hosts Dr. Joshua Liu, and Alan Sardana talk with healthcare, technology, and innovation leaders about the latest advancements in digital health, trends in digital transformation, and strategies for optimizing the patient experience. Guests include Dr. Becket Mahnke, CMIO, Confluence Health, Dr. Denise Basow, Chief Digital Officer, Ochsner, Dr. Michael Radtke, CMIO, Intermountain Health, Duska Kennedy, Chief Digital Officer, North York General Hospital, Dr. David Putrino, Director of Rehabilitation Innovation, The Mount Sinai Health System, Dr. Jay B. Shah, Chief of Staff, Stanford Health Care, and many more. Follow & join the conversation at #TheDigitalPatient.