Coalition Members Report on ICD-10 Implementation


Members of the Coalition for ICD-10 weigh in on their experiences with ICD-10 in the weeks following the October 1st implementation date:

“BCBSM’s ICD-10 implementation went very smoothly. Call center volumes and overall inquiries are very low. Professional and facility claims are processing as expected. A few issues noted, which we are resolving, but nothing major to report. Received kudos from our hospitals stating that BCBSM was the first payer to pay ICD-10 claims and these claims are paying as expected. Hospitals are not reporting any major issues. Other Payers (Priority, Cigna, Aetna) are reporting the same experience in that they are not seeing any major issues.” – Blue Cross Blue Shield of Michigan

“From my perspective as a practicing doctor and as a physician leader on the ICD-10 preparation team, the transition on Oct. 1 went extraordinarily well thanks to the many years of work by staff members across our health system. I was in clinic on Oct. 1 and encountered very minimal workflow disruption. Additionally, our patients did not experience delays or problems associated with the ICD-10 transition. The next step is to see how it goes with payers in the coming months, but I am optimistic.” – Bonnie Hudak, M.D., practicing pediatric pulmonologist, Nemours Children’s Health System

“As a member of the national Coalition for ICD-10, MCHC is proud this transition has been a smooth and efficient process for our members. We believe this transition advances our member’s goals of improving care management and bettering outcomes for the patients and communities they serve.” – Metropolitan Chicago Healthcare Council (MCHC)

“Centegra Health System was prepared for a smooth ICD-10 transition after two years of careful planning. Our information technology systems have been updated and our educational plans were deployed to help with the initial roll-out. Looking ahead, we will closely monitor ICD-10’s impacts to productivity, denials and payment variances and focus our efforts on our strategic response to these results. We are grateful that MCHC supported our readiness for this long-awaited transition.” – David Tomlinson, Executive Vice President, Chief Financial Officer and Chief Information Officer of Centegra Health System

“Children’s Healthcare of Atlanta is pleased with the transition to ICD-10 so far. In the first week we’ve only had a handful of issues and believe that our investments in provider and coder training, claims testing with payers, and an active project team representing all impacted areas of the organization helped to minimize the number issues we experienced on the first days of the transition. We have begun to submit claims using the new code sets and are watching our payers’ claim acceptance and denial rates very closely.” – Children’s Healthcare of Atlanta

“Northwest Community Healthcare’s transition to ICD-10 has been smooth. This is due, in part, to our early clinical rollout of ICD-10 with our Epic Go-Live date of May 1, 2015.” – Stephen Scogna, President and Chief Executive Officer, Northwest Community Healthcare

“Advocate has been able to manage this transition well. With ICD-10, we’re able to make more informed decisions which leads to better outcomes for our patients.” – Lou Schraffenberger, MBA, RHIA, CCS, CCSP, Advocate Health Care

This article was originally published on Coalition for ICD-10.