Ric Sinclair

Preparing for ICD-10

By Ric Sinclair – ICD-10 is often described in scary terms—a potential disaster, a perfect storm, an angry attacker bent on destroying your practice. OK, maybe not that last one. But as you ready your organization for ICD-10, consider applying some of the principles of Krav Maga.

Improving Collections and Boosting Patient Satisfaction through Patient Estimation

By Ric Sinclair – At the MGMA Annual Conference in October, Cindy Welch joined me in a presentation to talk about how she overcame challenges that virtually every practice faces today—including higher co-payments, HDHPs, uninsured patients, inaccurate insurance information, staff’s reluctance to ask patients for money, and patients’ reluctance to pay.