Top 2025 Read Posts
With more than 19,820 reads, here are the top 10 most read and shared posts of 2025. Thank you to all these authors that have shared their thoughts with us and our readers.
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AI at the Front Desk: Transforming Small Medical Practices
By April Miller – The medical community is adopting AI to streamline tedious processes, particularly at the front desk. Small medical practices can especially benefit from AI, as it provides advantages that were previously inaccessible to smaller practices.
Detecting Model Drift in Healthcare AI
By Zac Amos – As healthcare providers increasingly rely on artificial intelligence and machine learning to support clinical decisions, operational workflows and population‑health management, maintaining the reliability and safety of such AI systems becomes critical.
Decoding Patient Needs With AI Call Analytics
By April Miller – Healthcare providers hear patients on the phone every day, but much of the insights from these conversations disappear when the call ends. It is challenging to capture every sentiment when relying solely on notes from front desk staff, while clinicians see only a fraction of what patients share when they are anxious or confused.
Health IT Issues that Deserve a Second Read – November 2025
The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of November that we think deserve sharing again.
How to Detect and Prevent Credential Stuffing in Patient Portals
By Zac Amos – As the healthcare industry becomes increasingly reliant on digital databases and communication, the threat of cybersecurity attacks grows. Patient portals are a particularly popular target for attackers because of the sensitive information they contain. To protect patient information, providers must know how to prevent credential stuffing attacks.
The AI-Powered Surgeon: How AI Is Enhancing Surgical Precision
By April Miller – Artificial intelligence transforms how modern health care operates, bringing a new level of precision and confidence to the surgical environment. Analyzing real-time data, assisting with imaging and guiding robotic systems help surgeons perform with greater accuracy and consistency.
How Hospitals Can Prepare for AI-Generated Phishing
By Zac Amos – Hospitals run on email, shared portals and ticket queues. Attackers now use generative artificial intelligence to send convincing messages that mimic colleagues, patients, payers or IT to push rushed logins. Language errors used to give such scams away, but AI reduces those tells and scales personalization across thousands of targets.
The Importance of Security and Compliance in Patient Messaging
By Devin Partida – Patient messaging is an essential component of coordinating care. Doctors want fast channels to answer questions and share instructions, while patients want the same simplicity and convenience they experience with the apps they use every day.