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What Went Wrong for Amazon Care?

By Stephen Dean – When Amazon Care was first announced in 2019, it was championed as a revolutionary approach to health care delivery. Amazon attempted to combine in-person and telehealth medical services into a pioneering primary and urgent care service.




Creating Active Patients with Engagement

By Gary Hamilton – We all know that today’s patients have expectations that are greatly influenced by industries outside of healthcare. They want instant access to their health information and online tools for scheduling appointments and messaging their provider because they can do similar tasks through retail and banking websites.