Healthcare Upside/Down

The Importance of the Patient Perspective

New On Demand Healthcare Upside/Down: With guest Steve McMillen, a principal with ECG Management Consultants. Steve shares what he wishes he had told cancer center management about his experience—and how organizations can better solicit the patient perspective.





The Need for Guardrails

New On Demand Healthcare Upside/Down: With guest John Lee, MD, emergency physician and digitician. Dr. Lee explains how AI and human expertise can work together to improve patient care.



Not a Point but a Trajectory

New On Demand Healthcare Upside/Down: With guest John Nosta, founder and president of NostaLab. John makes the case for accepting ChatGPT as part of the world we live in and finding ways unlock its potential.