front desk

Healthcare Revenue Cycle and Finance, Patient Experience October 12, 2018

Arming Front Desk Staff With The Tools For Success

By Crystal Ewing – Did you know that patients who receive a cost estimate are more likely to recommend your practice to a friend? Not only does a cost estimate increase your referral rates, but it can also motivate up to 46% of your patients to pay their bill faster.

Healthcare Revenue Cycle and Finance September 18, 2015

4 Ways Front Desk Staff Impact Your Revenue Cycle

By Angela Hunsberger – Ten years of implementing and training practice management systems along with clinical optimization projects have taught me just how crucial the front desk staff are to an organization’s success. From a financial perspective, four areas play a vital role as the patient’s visit completes the revenue lifecycle.