CAHPS®: 25 Years of Putting the Patient First

By Gopal Khanna MBA & Caren Ginsberg PhD – “Nothing about me, without me.” This adage—coined by a patient advocate in 1998—is the essence of patient-centered healthcare. It implies that every action in healthcare must be undertaken with the patient in mind, every decision made in consultation with the patient.

New Patient Safety Action Plan

By Jeffrey Brady MD MPH & Tejal K. Gandhi MD MPH – For us, as co-chairs of the National Steering Committee for Patient Safety, the pandemic helped to bring into sharp focus the need to fix the persistent patient safety problems that we’ve all been battling for decades.