Is the Phone Still the Weakest Link in Patient Access?
By Pawan Toshniwal – The industry spent the better part of a decade trying to make the phone matter less. Portals, online booking, text-to-schedule links. Some of it helped. Most of it didn’t move the needle the way we all expected. Patient access was supposed to go digital, and in plenty of ways it did. The phone just never stopped ringing.
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