Revenue Cycle and Payer News – July 3, 2024

Collaboration News

Conviva and CenterWell partner with PsychArmor to ensure healthcare providers are Veteran Ready
Conviva Care Center and CenterWell Senior Primary Care®, subsidiaries of Humana Inc., are partnering with PsychArmor, the leader in military culture training, to offer a Veteran Ready Healthcare Certificate program for healthcare providers and employees at 23 senior primary care centers across Texas.

AHIP, Public and Private Organizations Launch Promoting Health Through Prevention (PHtP) to Raise Awareness, Boost Uptake of Preventive Health Services
AHIP and a coalition of preeminent public and private health organizations are launching Promoting Health Through Prevention (PHtP), a coordinated campaign to promote the availability of preventive services for no out-of-pocket cost under the Affordable Care Act.

Company News

Independence Blue Cross promotes Mike Lentz and Tracy Mueller to Vice President roles
Independence Blue Cross (IBX) announced the promotions of two leaders responsible for customer service, health plan enrollment, and billing functions that provide essential support to members and customers, health care providers, and other critical partners.

Making the Cut, Milestones, Accolades, Awards and More

Top-ranked health insurers for customer experience in 2024: Forrester
Humana provides the best customer experience to its members, according to Forrester’s “U.S. Health Insurers Customer Experience Index Rankings” for 2024.

Medica received approval to become a Beyond the Yellow Ribbon organization
Medica recently received approval to join 80 other Minnesota organizations as a Beyond the Yellow Ribbon member. This recognition reflects the organization’s support and commitment to veterans and service members.

Product News

Independence Blue Cross achieves HITRUST Essentials Certification, demonstrating foundational cybersecurity
Independence Blue Cross (IBX) announced that its in-scope platforms have achieved certified status by HITRUST for foundational cybersecurity. HITRUST Essentials Certification demonstrates that the organization’s platforms are focused on the most critical cybersecurity controls and that essential cybersecurity hygiene is in place.

To Read

Humana Leads the Way in Improving Kidney Care through Value-Based Care Arrangements by Unheard Voices – Humana Inc., a U.S. healthcare company, released a comprehensive Value-based Care (VBC) Issue Brief focused on nephrology, a specialty of internal medicine that treats diseases that affect the kidneys.

5 Takeaways from AHIP 2024 by Highmark Health – Couldn’t attend AHIP 2024 and looking to catch up quicky on what you missed? Here are 5 key takeaways from Highmark Health executives who spoke at the conference about GLP-1 coverage, behavioral health spending, governing generative AI, customer experience investments, and closing gaps in women’s care.

Upcoming Events

2024 Consumer Experience & Digital Health Forum (@AHIPCoverage)

What: Consumer Experience & Digital Health Forum
When: September 24-26, 2024
Where: Nashville, TN
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Discover cutting-edge technologies and data-driven solutions that are shaping the future of the industry and gain valuable insights into the latest breakthroughs and best practices.

AHIP 2025 (@AHIPCoverage)

What: AHIP 2025
When: June 17-19, 2025
Where: Seattle, Washington
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Experience what’s next in health care at AHIP 2025 (Formerly Institute & Expo), building on AHIP’s decades-long heritage of bringing together the people, ideas, and solutions guiding greater health for years to come.