Patient Experience 7-11-2018

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Payment Matters: Host Jeff Lin (@JeffBLin) is joined by Andrew Kouba, CFO of Abilene Diagnostic Clinic, who shares how the physician’s group revitalized their revenue cycle and improved the patient experience with a new approach to the patient billing process.

To Read:

From the HealthLoop Blog
Going Back to the Future with Community Engagement – One way to promote better health and empower the community we serve is through digital patient engagement. Increasingly, patients expect providers to offer a means to communicate regularly and conveniently with their care team. Hospitals that meet these patient preferences with an automated engagement platform demonstrate a commitment to their community that separates them from the competition.

From HealthLeaders Media
5 Ways to Improve Collection of Patient Experience Data – The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with a healthcare organization’s primary goals. Here are five recommendations for healthcare providers seeking to upgrade their patient experience data capabilities.

From Forbes
Moyez’s Chair And What We Can Learn From His Story About Improving Client And Patient Experience – “So, when thinking about client or patient experience, take a moment to consider how your client or patient feels about you, your position, your qualifications and your experience and think about what you can do to put them at ease and improve their experience.”

From the Repugen Blog
How to Earn Your Patients’ Trust with Caring Customer Service – Different studies on patients’ ways of describing the quality of their care suggest that the customer service aspect is the main reason for patients’ unhappiness and distrust. These aspects could be staff communication, ambient noises, insufficient information, cleanliness, etc. Here are five ways to make your customer service more effective in order to earn your patients’ trust.

In the News:

Could Augmented Reality Benefit Patient Experience in Managing Healthcare?
BioSpace highlights Forbes’ examination of the use of AR in healthcare in which Forbes lays out three ways that AR could benefit the industry and “enhance the patient experience.” Healthcare providers and pharmaceutical companies can use similar methods to “virtually reach the patient in their time of need with treatment and prevention information,” Forbes reported.

Product News:

U.S. Hospitals See Patient Satisfaction Scores Improve with Implementation of EASE Medical App
The Tullahoma News reports that with 30 percent of hospital reimbursement tied to satisfaction scores, hospitals strive to improve patient experience in a value-based care system. Some invest millions into high-end atriums, plasma TVs and other hotel-like amenities. Others are choosing to prioritize communication, reporting improved scores after deploying the EASE medical app (Electronic Access to Surgical Events).

Upcoming Events:

Answers Media Network
When: Wednesday, July 25, 2018 2:00 – 3:00 pm ET
Register for this event.
Twitter: @HealthITAnswers

Prescription for Engaging Patients – Patients have so much more choice in who they choose for their care and healthcare providers need to worry about attracting patients as well as getting them engaged in their own care. In this webinar we will bring together CalvertHealth with Windstream Enterprise and give real-life examples of how CalvertHealth is improving their patients’ experience.

HealthLeaders Media
When: September 10-12, 2018
Where: Scottsdale, AZ

Patient Engagement & Experience Exchange Join knowledgeable and high-performing leaders in a roundtable forum focused on advancing the patient experience. The HealthLeaders Media Experience Exchange brings executives together to acquire best practices that benefit their healthcare organization. Member-led, small-group sessions provide a forum for shared ideas and solutions to challenges with key concerns.