Painstorming Before Brainstorming in Healthcare Innovation

A Conversation with Todd Dunn

Todd Dunn, Vice President of Innovation, Atrium Health
Twitter: @AtriumHealth

As Vice President of Innovation, Todd is accountable for leveraging Atrium Health’s assets and people to accelerate innovation. He collaborates with leaders at all levels of the organization to develop and implement a broad innovation framework that is strategically aligned with the organization’s vision and strategy, and that will enable Atrium Health to reach the next level of breakthrough and impactful innovation.

Todd is an innovator and entrepreneur. He has focused on innovation for more than 20 years, by not only working but learning from organizations and colleagues at Cisco, Siemens, McKesson, GE and Intermountain Healthcare. He has educated teams in the practical application of innovation theory, methods and tools to improve innovation outcomes and impact for consumers and companies alike. He most recently led Intermountain Healthcare’s Transformation Lab overseeing internal and external partner collaboration and innovation strategy.

Listen to the Conversation

Episode Takeaways

  1. Process-driven innovation leader, Todd Dunn, shares the innovation engine and checklist he developed to build an alliance around the consumer, the customer, the company, and the problem, which has allowed innovation to scale across the health system.
  2. The specific steps Mr. Dunn takes to understand the desirability, feasibility, and viability of a solution before formulating a hypothesis to test.
  3. Mr. Dunn’s “coins in the couch and dollars in the dryer” framework that encourages finding small wins across the organization and enables the team to celebrate the impact of a solution as opposed to the brilliance of an idea.
  4. Hear one of Mr. Dunn’s lightbulb moments he experienced as a patient, which led to his multidimensional view of a consumer centered around their emotional, functional, and social jobs.
  5. How and where Mr. Dunn conducts his customer sprints to form a deep understanding of the people for whom their solutions serve.


Alan Sardana

For nearly a decade, Alan Sardana has combined a unique blend of curiosity and community-advocacy to uncover and disseminate best practices in healthcare innovation. He is an award-winning filmmaker, science advocate and startup enthusiast, having played an instrumental role in supporting multiple startups advance from seed financing through multiple funding rounds.

Alan is currently the Marketing Lead at SeamlessMD—the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys. In his role, Alan is responsible for developing and advancing SeamlessMD’s positioning and partnerships.

Dr. Joshua Liu, Co-founder & CEO, SeamlessMD
Twitter: @joshuapliu

Dr. Joshua Liu is a physician turned entrepreneur. He is currently the co-founder/CEO of SeamlessMD, which provides the leading Digital Patient Engagement platform for health systems to engage, monitor and stay connected with patients across healthcare journeys.

Joshua graduated as a medical doctor from the University of Toronto. During his medical training, he co-led a research project at UHN on hospital readmissions and sat on UHN’s physician advisory group for post-hospital discharge follow up. As a result, Joshua was inspired to develop technology to better support patients and prevent adverse outcomes such as a readmission – which ultimately led to him co-founding SeamlessMD.

About the Show

Rated one of the top 30 Best Digital Health Podcasts by FeedSpot, The Digital Patient takes an “edu-taining” approach to all things digital patient care. On this show hosts Dr. Joshua Liu, and Alan Sardana talk with healthcare, technology, and innovation leaders about the latest advancements in digital health, trends in digital transformation, and strategies for optimizing the patient experience. Guests include Dr. Becket Mahnke, CMIO, Confluence Health, Dr. Denise Basow, Chief Digital Officer, Ochsner, Dr. Michael Radtke, CMIO, Intermountain Health, Duska Kennedy, Chief Digital Officer, North York General Hospital, Dr. David Putrino, Director of Rehabilitation Innovation, The Mount Sinai Health System, Dr. Jay B. Shah, Chief of Staff, Stanford Health Care, and many more. Follow & join the conversation at #TheDigitalPatient.