It’s the Boring Stuff that Matter Most in Health Tech

Joshua Liu, MD

Co-founder & CEO atย SeamlessMD
LinkedIn:ย Joshua Liu
X:ย @joshuapliu
Co-host:ย The Digital Patient Podcast
Musings and Insights

๐„๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐ฐ๐š๐ง๐ญ๐ฌ ๐ญ๐จ ๐๐จ ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ง ๐ฌ๐ญ๐ฎ๐Ÿ๐Ÿ ๐ข๐ง ๐‡๐ž๐š๐ฅ๐ญ๐ก ๐“๐ž๐œ๐ก (*๐š๐ก๐ž๐ฆ* ๐›๐ฎ๐ข๐ฅ๐ ๐œ๐จ๐จ๐ฅ ๐Ÿ๐ž๐š๐ญ๐ฎ๐ซ๐ž๐ฌ)… ๐›๐ฎ๐ญ ๐ข๐ญโ€™๐ฌ ๐ญ๐ก๐ž โ€œ๐›๐จ๐ซ๐ข๐ง๐ โ€ ๐ฌ๐ญ๐ฎ๐Ÿ๐Ÿ ๐ญ๐ก๐š๐ญ ๐ฆ๐š๐ญ๐ญ๐ž๐ซ๐ฌ ๐ฆ๐จ๐ฌ๐ญ:

โ†’ Investing early in clinical expertise to ensure youโ€™re designing tech that actually fits into the clinical workflow

โ†’ Performing dozens and dozens of clinical studies and evaluations with providers to prove clinical benefit

โ†’ Overinvesting in professional services to hand-hold health systems not only during the implementation, but also through post go-live success to ensure outcomes are achieved

โ†’ Building true integration partnerships with every major Electronic Health Record system

โ†’ Meeting with providers at sunrise or sunset because those are the only times open in their schedules

โ†’ Running up and down escalators or across conference centers just to meet that potential clinical champion

โ†’ Quality assurance testing clinical workflows and algorithms on behalf of providers

When others arenโ€™t willing to put in the work with the โ€œboringโ€ stuff, but YOU are willing to do it allโ€ฆ

โ€ฆ thatโ€™s why youโ€™ll succeed.

A big part of success is doing the boring but impactful stuff over and over.

Keep going.

The Digital Patient

The Digital Patient takes an โ€œedu-tainingโ€ approach to all things digital patient care. On this show hosts Dr. Joshua Liu, and Alan Sardana talk with healthcare, technology, and innovation leaders about the latest advancements in digital health, trends in digital transformation, and strategies for optimizing the patient experience.