How to Make it Easier for Patients to Pay their Bills

Patients are now payers, responsible for a substantial amount of your revenue. Have you addressed this shift—or are you still working to develop the optimal patient payment strategy?

If so, you’re not alone. Many health leaders are still striving to make it easier for patients to pay bills, yet 1 in every 2 patients said it’s inconvenient or difficult to pay for healthcare in the 2017 Patient Payment Check-Up Survey.

That’s because each part of the payment process can have so many challenges, such as:

  • Statements
    • Does each patient get his/her preference of a paper or e-statement? Does the statement drive the patient to his/her preferred payment option?
    • Do we know if patients read our electronic statements—can we track this information to determine our statements’ effectiveness?
  • Payment Plans
    • Can patients make their own choices about payment amounts and dates – thus helping ensure patient satisfaction?
    • Are our payment plans automated, ensuring patients pay off their balances in full—or do they require patients to manually make payments?

Waystar’s innovative technology can address these challenges and others across the patient payment process—automating and simplifying so you can collect more with less cost and less stress.!

[callout title=”Download” link=”” new_tab=”yes” icon=”icon-download”]Learn how to make it easier for patients to pay their bill: Download the Waystar Patient Payments FAQ sheet now![/callout]