Articles by Industry Expert

Applying the Zappos Model to Healthcare

By Stacy State – Others have written about what healthcare can learn from online retailer Zappos—but it’s worth taking another look at how Zappos’ core values can be applied to any organization, whether a small family practice or a multi-billion-dollar health system. Even billing services and other medical-service organizations can apply the customer- and culture-focused lessons that are at the core of Zappos’ growth and success.




CDS Moves Compliance from Dismal to Dismal

By William Hyman – One use of a Clinical Decision Support system (CDS) is to remind doctors of what the “established” standardized methodology is. One key issue here is established by whom? Another is, depending on complexity, why the clinical staff doesn’t follow the established procedure whether or not it is supported by a CDS.





What We Mean When We Talk About EvGen Part II

By Rachel E. Sherman MD, MPH, & Robert M. Califf MD – Earlier, we discussed a pair of concepts – interoperability and connectivity – that are essential prerequisites for the creation of a successful national system for evidence generation. We take a look at how we would apply these constructs as we go about building such a system.