Articles by Industry Expert

Dynamic Pricing in Healthcare

By Jay Eisenstock – Dynamic pricing is an increasingly common business strategy in which companies price goods and services based on demand, available inventory, or market conditions. For example, airline fees and hotel prices often increase during peak travel periods.


The Business and Finance of Healthcare in 2026

Our annual predictions for 2026 continue with the business of healthcare. Throughout the next few weeks we will be asking the industry experts what they think we will see in 2026. Check back as we cover AI in healthcare, interoperability, Life Sciences, patient experience, and Value-Based Care.


High Tech, Higher Touch: Why Maternal Care Needs Both

By Susan Torroella – As you read this, more than 6,000 apps are being downloaded, this happens every single second. Indeed, the average person hosts 80 different apps on their phone. And, as with so many aspects of life, people are increasingly turning to digital tools for healthcare information: about two-thirds of all Americans obtain at least some health information online, including over 50% of pregnant women.





Decoding Patient Needs With AI Call Analytics

By April Miller – Healthcare providers hear patients on the phone every day, but much of the insights from these conversations disappear when the call ends. It is challenging to capture every sentiment when relying solely on notes from front desk staff, while clinicians see only a fraction of what patients share when they are anxious or confused.


It’s Time to Get Serious About Interoperability

By Nolan Kelly – There is a well-known Chinese Proverb that says “the best time to plant a tree was 20 years ago. The second best time is now.” In January 2024, CMS published the 0057 Final Rule. That was the best time for health plans to get serious about interoperability.