By Melissa Mooney – The process of selecting and implementing an electronic clinical outcome assessment platform — an eCOA — involves careful planning from the start of selecting a vendor to configuring the system and launching a clinical trial.
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By Swapnil Jain – In healthcare, the patient experience begins long before a clinical encounter. For many patients, their first point of contact with healthcare organizations is through the call center, where questions about appointment scheduling, insurance details, and general inquiries can either provide reassurance or cause frustration.
By Gina Kidder – Minimizing length of stay while at the same time maintaining high-quality patient care is a persistent and complex challenge for health systems that affects care quality, patient throughput, financial performance, and staff workload.
By Jay Eisenstock – As Congress seeks to introduce changes to the Medicaid program, I’ve been reflecting on both its challenges and opportunities. Established in 1965, Medicaid was designed as a safety net for vulnerable populations living in poverty.
By David Talby – Mental health remains one of the most complex and under-diagnosed aspects of patient care. While digital health tools and wellness apps flood the market in the wake of COVID-19, the actual state of mental health in the US has quietly worsened, contrary to what public discussions about mental health may suggest.
By Jim Szyperski – Despite growing attention to mental health, inpatient psychiatric care remains a neglected and the least digitized sector of healthcare. While hospitals have made enormous strides in optimizing emergency departments, operating rooms, and ICUs with real-time data, the same cannot be said for behavioral health units.
By James Bouchard – We joined a group of leading healthcare supply chain executives to discuss the current state of U.S. tariffs and their impact on the healthcare sector. What followed was a candid and insightful exchange on how health systems are responding to a rapidly evolving and often ambiguous trade environment. Here’s what I learned:
By Arthur Allen – The Trump administration’s unprecedented $500 million grant for a broadly protective flu shot has confounded vaccine and pandemic preparedness experts, who said the project was in early stages, relied on old technology, and was just one of more than 200 such efforts.
By Abe Sutton – We stand at a defining crossroads in American health care with an unprecedented opportunity to protect taxpayer dollars and fundamentally reshape how we approach health and wellness by embracing preventive care.