Robert DiFalco

It’s Time for Health Systems to Reimagine the Waiting Room Experience

By Robert DiFalco – If there’s one thing patients haven’t missed about the healthcare experience during the pandemic, it’s the waiting room. The widespread use of telehealth–including video calls, asynchronous care, or secure messaging exchanges between providers and patients–has meant fewer trips to the doctor’s office and less time idly looking through magazines in the waiting room.

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