By April Miller – The health care industry faces significant challenges in maintaining an engaged and stable workforce. The demanding nature of clinical work can lead to burnout, impacting everything from patient safety to operational efficiency. Even the most dedicated teams feel the weight of their work.
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By Zac Amos – Artificial intelligence powers healthcare operations, clinical decision support and administrative efficiency, but cybercriminals use the same tools to carry out more convincing, scalable and adaptive fraud. AI-enabled schemes exploit complex systems, data and human trust, making strong governance, technical controls and organizational awareness essential.
By Devin Partida – Software defects in clinical information technology (IT) systems present a growing legal risk. They can cause patient harm or data breaches, leading to lawsuits. What can health care and IT professionals do to manage this risk?
With more than 19,820 reads, here are the top 10 most read and shared posts of 2025. Thank you to all these authors that have shared their thoughts with us and our readers.
By April Miller – The medical community is adopting AI to streamline tedious processes, particularly at the front desk. Small medical practices can especially benefit from AI, as it provides advantages that were previously inaccessible to smaller practices.
By Zac Amos – As healthcare providers increasingly rely on artificial intelligence and machine learning to support clinical decisions, operational workflows and population‑health management, maintaining the reliability and safety of such AI systems becomes critical.
By April Miller – Healthcare providers hear patients on the phone every day, but much of the insights from these conversations disappear when the call ends. It is challenging to capture every sentiment when relying solely on notes from front desk staff, while clinicians see only a fraction of what patients share when they are anxious or confused.
The thought leaders in our community are good about sharing their thoughts on the issues of today. Here are the top read and shared guest posts of November that we think deserve sharing again.
By Zac Amos – As the healthcare industry becomes increasingly reliant on digital databases and communication, the threat of cybersecurity attacks grows. Patient portals are a particularly popular target for attackers because of the sensitive information they contain. To protect patient information, providers must know how to prevent credential stuffing attacks.